Client Resolution Specialist - One-Call Expert

Gruppe Louis Vuitton; Irving (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Louis Vuitton in Irving, TX is seeking a Resolution Advisor to manage escalated client concerns with professionalism, empathy, and sound judgment. Reporting to the Digital Resolutions Manager, you will aim for one-call resolution whenever possible and uphold the Maison’s service standards.

You will collaborate across teams, document cases accurately, and provide feedback for training and improvement. The role requires a thoughtful, solutions‑driven approach to service recovery and a strong

Qualifications

• Experience in customer service or client support, with the ability to manage escalated concerns.
• Excellent verbal and written communication and problem-solving skills.
• Comfort with multi-system tools and accurate case documentation.
• Strong judgment balancing client satisfaction and internal policies.

Responsibilities

• Assess and resolve escalated client issues in line with service standards.
• Promote one-call resolution to deliver seamless experiences.
• Act as Louis Vuitton brand ambassador with high care and respect.
• Provide guidance on case resolution using internal policies.
• Share observations with leadership for training and performance improvements.
• Maintain accurate case documentation and participate in audits.

Job description

Louis Vuitton in Irving, TX is seeking a Resolution Advisor to manage escalated client concerns with professionalism, empathy, and sound judgment. Reporting to the Digital Resolutions Manager, you will aim for one-call resolution whenever possible and uphold the Maison’s service standards.

You will collaborate across teams, document cases accurately, and provide feedback for training and improvement. The role requires a thoughtful, solutions‑driven approach to service recovery and a strong