Client Resolution Specialist

IPFS Corporation; Jersey City (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Wellness program

Gym membership subsidies

Paid vacation and personal leave

401(k) with company match

Job summary

IPFS Corporation is looking for a full-time Client Resolution Specialist in Jersey City, NJ. This role involves managing delinquent premium finance accounts and coordinating recovery efforts with attorneys and collection agencies to achieve timely resolutions.

The ideal candidate will have a strong background in customer service or collections, with 3+ years of experience. Excellent verbal and written communication skills are essential, along with the ability to work independently and maintain high accuracy in account management.

Benefits include various insurance plans, wellness programs, gym membership subsidies, paid vacation, and a 401(k) plan with company match.

Qualifications

• 3+ years of work experience, preferably in collections or customer service.
• Ability to work independently in a fast-paced environment.
• Experience managing high accuracy tasks.

Responsibilities

• Manage a portfolio of delinquent accounts and drive resolution.
• Coordinate recovery efforts with external attorneys and collection agencies.
• Process payments and maintain accurate account records.

Skills

Excellent verbal communication

Excellent written communication

Multitasking

Attention to detail

Relationship building

Education

High School diploma or equivalent

Associate's or Bachelor's degree (preferred)

Job description

Client Resolution Specialist

We are seeking a full‑time Client Resolution Specialist to work on site in our Jersey City, NJ office. The role focuses on managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners.

Overview

The Client Resolution Specialist works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Key Responsibilities

• Account Recovery Management:
  • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
  • Monitor account activity and determine next steps to support timely collection outcomes
• Litigation & Partner Coordination:
  • Coordinate with external attorneys and collection agencies on recovery efforts
  • Provide documentation, direction, and support throughout the recovery process
• Assist with payment arrangements and settlement discussions within established guidelines
• Process payments and maintain accurate account records
• Draft and issue demand letters and other account‑related communications
• Respond to inquiries from insureds, agents, and other stakeholders
• Documentation & Compliance:
  • Maintain accurate account documentation and activity tracking
  • Ensure adherence to company policies and regulatory requirements

Required Qualifications

• High School diploma or equivalent
• 3+ years of work experience, preferably in collections, customer service, or a related field
• Excellent verbal and written communication skills
• Experience multitasking and working independently in a fast‑paced environment
• Experience working on tasks with a high level of accuracy and detail
• Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications

• Associate's or Bachelor's degree preferred

Benefits

• Medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D insurance
• Wellness program (WellWorks) and Employee Assistance Program for confidential support
• Gym membership subsidies
• Paid vacation time, paid personal leave, and company‑paid holidays
• 401(k) with company match