Account Resolution Specialist

Imperial PFS; Jersey City (NJ); On-site; USD 58,000 - 77,000; Full time

Benefits offered by this job

Comprehensive paid training program

401(k) with company match

Wellness program and gym membership subsidies

Paid time off including holidays

Job summary

Imperial PFS in Jersey City, New Jersey is hiring a Litigation Recovery Specialist responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances. The role involves coordinating with attorneys, collection agencies, and insureds to resolve accounts. Ideal for candidates aspiring to build a career in collections and litigation support, the position offers salary between $58,000 and $77,000, with opportunities for hybrid work post-onboarding. Strong communication skills and an associate degree are preferred.

Qualifications

• 0–1 years of experience in collections, customer service, or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities independently in a fast-paced environment.

Responsibilities

• Manage a portfolio of delinquent accounts and drive resolution.
• Coordinate with external attorneys and collection agencies.
• Maintain accurate account documentation and activity tracking.

Skills

Strong communication and interpersonal skills

Ability to manage multiple priorities

Attention to detail

Proficiency in Microsoft Office

Education

Associate degree or equivalent relevant experience

Job description

For Our Associates:

• At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
• Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
• Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies.
• Preparing for your future: Imperial PFS offers a 401(k) with a company match
• Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
• Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
• Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

Job Summary:

The Litigation Recovery Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

This role is ideal for individuals looking to build foundational experience in collections, account management, and litigation support within the insurance finance industry.

Key Responsibilities:

• Account Recovery Management:
  • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies.
  • Monitor account activity and determine next steps to support timely collection outcomes.
• Litigation & Partner Coordination:
  • Coordinate with external attorneys and collection agencies on recovery efforts.
  • Provide documentation, direction, and support throughout the recovery process.
• Assist with payment arrangements and settlement discussions within established guidelines.
• Process payments and maintain accurate account records.
• Draft and issue demand letters and other account-related communications.
• Respond to inquiries from insureds, agents, and other stakeholders.
• Documentation & Compliance:
  • Maintain accurate account documentation and activity tracking.
  • Ensure adherence to company policies and regulatory requirements.
• Ability to work on-site full-time for an initial onboarding period to support training and team integration; hybrid flexibility may be considered thereafter based on role needs and performance.
• Other duties as assigned.

Qualifications:

• Education & Experience:
  • Associate degree or equivalent relevant experience.
  • 0–1 years of experience in collections, customer service, or a related field preferred.
• Professional Skills & Abilities:
  • Strong communication and interpersonal skills with the ability to interact effectively across a variety of audiences.
  • Ability to manage multiple priorities and work independently in a fast-paced environment.
  • Sound judgment and decision-making skills when evaluating account resolution options.
  • Strong attention to detail with a focus on accuracy and follow-through.
  • Demonstrated initiative, accountability, and problem-solving skills.
  • Ability to build effective working relationships with internal teams and external partners.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant’s prior experience, education and other qualifications directly related to the position to ensure internal equity.