Client Resolution Specialist

Imperial Funding Corporation; Jersey City (NJ); On-site; USD 58,000 - 77,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Wellness program

Gym membership subsidies

Commuter benefits

Job summary

Imperial PFS is seeking a Client Resolution Specialist to manage delinquent premium finance accounts and support the recovery process. The role works closely with attorneys, collection agencies, insurers, and insureds to resolve balances in a timely, professional manner.

Responsibilities include coordinating with external partners, drafting demand letters, processing payments, and maintaining accurate records while ensuring policy compliance.

Qualifications

• Excellent verbal and written communication skills.
• 3+ years of work experience in collections, customer service, or related field.
• Ability to multitask and work independently in a fast-paced environment.
• Strong attention to detail and accuracy in account records.

Responsibilities

• Manage a portfolio of delinquent accounts and drive resolution.
• Coordinate with external attorneys and collection agencies on recovery efforts.
• Provide documentation and support throughout the recovery process to insureds and partners.
• Draft and issue demand letters; respond to inquiries from insureds and agents.
• Maintain accurate account documentation and ensure regulatory compliance.

Skills

Communication

Collections experience

Independent work

Detail oriented

Education

High School diploma or equivalent

Associates/Bachelor's degree preferred

Job description

Ready for the next step in your career?

Great companies have great teams.

What started in 1977 as a small, local office offering premium financing has grown to over 600 associates and more than 20 locations across North America. In all we say and do, we work towards our mission of providing solutions, resources, and premium financing for the insurance industry.

We work hard to deliver on our corporate mission statement by empowering and encouraging our associates to provide great products and an unparalleled level of service.

Since 1977

Over 600 associates

29 locations

Employee Benefits

At the office, based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.

Insurance Benefits

Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.

Supporting Wellness

Our wellness program, WellWorks, combined with our Employee Assistance Program (for confidential support), provides support for short and long-term health goals, and any bumps along the way. We also offer gym membership subsidies to support health and fitness goals.

Work Life Balance

We offer paid vacation time and paid personal leave, in addition to company-paid holidays.

Preparing for Your Future

IPFS offers a 401(k) with a company match to help set you up for a financially successful future.

Company Culture

Our associates are the foundation of our company. We strive to make our workplace a great place for everyone. IPFS sponsors company lunches, corporate outings, and even the occasional ice cream truck!

Client Resolution Specialist

Imperial PFS is hiring a full-time Client Resolution Specialist to join our expanding team!

Jersey City, NJ

The hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.

Overview

The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Key Responsibilities

• Account Recovery Management:
  • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
  • Monitor account activity and determine next steps to support timely collection outcomes
• Litigation & Partner Coordination:
  • Coordinate with external attorneys and collection agencies on recovery efforts
  • Provide documentation, direction, and support throughout the recovery process
• Payment & Resolution Support:
  • Assist with payment arrangements and settlement discussions within established guidelines
  • Process payments and maintain accurate account records
• Communication & Correspondence:
  • Draft and issue demand letters and other account-related communications
  • Respond to inquiries from insureds, agents, and other stakeholders
• Documentation & Compliance:
  • Maintain accurate account documentation and activity tracking
  • Ensure adherence to company policies and regulatory requirements

Required Qualifications

• High School diploma or equivalent
• 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
• Excellent verbal and written communication skills
• Experience multitasking and working independently in a fast-paced environment
• Experience working on tasks with a high level of accuracy and detail
• Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications

• Associates/Bachelor's Degree preferred

About Us

You're legendary. We're hiring. Let's talk!

for an opportunity to join one of North America's top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: "To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals."

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

• At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
• Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
• Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies.
• Preparing for your future: Imperial PFS offers a 401(k) with a company match
• Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
• Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
• Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant's prior experience, education and other qualifications directly related to the position to ensure internal equity.