Client Solution Manager / Manufacturer’s Representative

Ore Designs, Inc.; Woods Cross (UT); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition reimbursement

401K company match

Life & Disability Insurance

Health Savings Account options

Onsite food market

Monthly social events

Job summary

A design services company based in Woods Cross, UT is looking for a Client Solution Manager to join their team. The role involves managing client relationships, supporting sales efforts, and occasional travel. Ideal candidates should have 3-5 years of experience in customer service or sales, particularly in commercial construction, along with strong communication and organizational skills. A competitive salary with commission opportunities and various employee benefits are offered.

Qualifications

• 3-5 years of experience in customer service or sales.
• Experience in proposal generation, bid-build/design build.
• Ability to understand architectural plans.

Responsibilities

• Manage relationships with client base and provide exceptional support.
• Travel as needed (~25%) to represent ORE.
• Collaborate with project manager on client projects.

Skills

Customer service experience

Sales experience

Communication skills

Team player

Technical conversation skills

Relationship management

Problem-solving skills

Organizational skills

Education

Experience in commercial construction

Tools

MS Office

CRM/ERP software (NetSuite)

Adobe

Job description

Client Solution Manager / Manufacturer’s Representative

Join to apply for the Client Solution Manager / Manufacturer’s Representative role at Ore Designs, Inc.

Client Solution Manager / Manufacturer’s Representative

1 day ago Be among the first 25 applicants

Join to apply for the Client Solution Manager / Manufacturer’s Representative role at Ore Designs, Inc.

ORE’s Client Solution Manager / Manufacturer’s Representative position is a client-focused and solutions-minded professional and member of ORE’s Sales Team. In this role, you’ll be responsible for pre-booking project management and supporting creative business development, pipeline management of an existing book of business, and working projects to provide ORE solutions to clients’ landscaping needs.

The Client Solution Manager / Manufacturer’s Representative develops relationships with our top-tier client base while providing consistent and exceptional customer support. In this role you will be traveling as needed (~25%) to an assigned territory to represent ORE, and to present ORE products and solutions to architects, landscape architects, general contractors, installers and others.

The Client Solution Manager / Manufacturer’s Representative will work with all clients (internal customers and external) through the Bid-Build/Design Build process until the deal is won. After booking our clients’ projects, this position will work closely with an ORE project manager to hand off critical project details while maintaining awareness of the clients’ project throughout the design & fabrication process.

Qualifications & Skills

• Must have 3-5 years of customer service or sales experience in roles similar to commercial construction working with architects, landscape architects, general contractors, and installers.
• Experience must include working within a proposal generation, bid-build/design build and/or construction environment with preference given to those with Landscape Architecture experience.
• Must have command of MS Office (Word, Excel, PowerPoint, and Outlook), and familiarity with Adobe. Preference given to those with CRM/ERP experience such as NetSuite.
• Must be a Team player. ORE is very much a team environment, and this person must be able to thrive in a cross functional team organization and add value. Demonstrated experience performing in a cross-functional weak-matrix is a must.
• You will thrive if you are able to have technical conversations and communicate complex solutions to the customer requiring you to possess exceptional communication skills, a curiosity that drives continuous learning, and the ability to apply that solution-focused knowledge to a project management framework as it relates to Architects, Landscape Architects, General Contractors, and Installers.
• Must have the ability and/or demonstrated experience managing existing and long-standing client relationships to develop and build our existing base, prospect for new clients, and build business based on ORE’s past performance and reputation of providing helpful solutions to the industry’s Landscape Architectural challenges.
• Ability to understand architectural plans and spec’s and be able to follow up with architects, designers, general contractors, and landscape installers to define scope, offer solutions, and think strategically with closing the deal in mind.

What You Bring

• Resourceful: Able to think critically about problems to find the best solution. Also, have the awareness to know when outside help is needed.
• Organized: Juggling multiple responsibilities, deadlines, and communications that vary daily. From email to project stages, and CRM/ERP, it’s imperative to be well organized with an acute attention to detail.
• Entrepreneurial: Always looking for ways to help grow the organization. Realize that team success relies on proactively building relationships and looking for opportunities.
• Collaborative: We are a communicative and collaborative group that works together to better ourselves and those around us. Transparency with our internal team helps everyone perform their best.to the table. You will collaborate with clients by conducting scope reviews with clients to understand their requirements, set and work within project schedules, and maintain communication with stakeholders throughout the sales and construction life cycle.
• Work with prospective customers to discover their “points of pain” and develop solutions.
• Identify customer needs and utilize solution-based selling techniques to fully demonstrate value of Ore services.
• Cultivate and maintain relationships with prospects and existing clients while building and maintaining trust-based professional relationships with key decision makers.
• Accurately forecast sales deliverables and Key Performance Indicators (KPI’s).
• Achieve sales goals and be able to work independently.
• Perform sales prospecting using consultative sales techniques to build long-standing business relationships; marketing; pricing.
• Logs activity consistently and reliably in CRM (NetSuite).
• 10 paid holidays yearly
• Paid Time Off (PTO)
• Competitive pay
• Tuition and certification reimbursement
• Exceptional facility that is clean and safe
• Life & Disability Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Dependent Care Reimbursement Account (DCRA)
• Employee Assistance Program (EAP) including free counseling for employees
• Retirement saving plan with 401K company match program
• Regular staff meetings to increase communication
• Summer and Holiday Parties
• Employee recognition
• Monthly social events
• Free coffee, tea, and espresso
• Onsite food market

Pay & Schedule

• $65,000 annual base pay + uncapped commission.
• Travel Requirement: Up to ~25%.
• Full-Time Position: Mondays through Fridays, 8:00 am – 4:30 pm.
• This position is in-office, remote work is not available.
• Hours may vary slightly depending on business needs and demands.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities. While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee must also occasionally lift and/or move up to 50 pounds. Works from a normal office setting; however, perform a significant amount of time on the production floor of the facility. May need to work in a variety of temperatures. The noise level in the work environment may range from moderate to loud.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Design Services

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