Guest Service Agent

SpringHill Suites by Marriott Salt Lake City Airport; Salt Lake City (UT); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Job summary

A leading hotel chain is looking for a Guest Service Agent in Salt Lake City, UT. Responsibilities include greeting and registering guests, handling payments, and addressing guest inquiries. The ideal candidate should have customer service experience, preferably with a high school diploma. Competitive pay range is $16.00/hr - $16.50/hr, along with multiple benefits including health insurance and paid time off.

Qualifications

• Previous customer service experience or equivalent training required.
• High School diploma or equivalent preferred.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly manner.
• Establish methods of payment and verify credit.
• Respond to guest requests in a timely manner.
• Resolve guest complaints, elevating to supervisor if necessary.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Join to apply for the Guest Service Agent role at SpringHill Suites by Marriott Salt Lake City Airport

6 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent role at SpringHill Suites by Marriott Salt Lake City Airport

SpringHill Suites by Marriott Salt Lake City Airport provided pay range

This range is provided by SpringHill Suites by Marriott Salt Lake City Airport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.50/hr

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
  
  

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.
  
  

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hotels and Motels

Referrals increase your chances of interviewing at SpringHill Suites by Marriott Salt Lake City Airport by 2x

Sign in to set job alerts for “Guest Service Representative” roles.

Inbound Customer Service Agent – Consumer Relations (Remote)

Inbound Customer Service Agent-Bodewell (Remote)

Inbound Customer Service Agent-Bodewell (Remote)

Customer Support Representative (Remote)

Salt Lake City, UT $20.23-$30.35 12 hours ago

Salt Lake City, UT $16.00-$17.00 4 weeks ago

Customer Service Representative - State Farm Agent Team Member

Centerville, UT $55,000.00-$65,000.00 7 months ago

Customer Experience Representative (CX) | Seasonal - Part Time

Customer Experience Representative (CX) | Seasonal - Full Time

Customer Service Representative - State Farm Agent Team Member

Farmington, UT $45,000.00-$60,000.00 2 years ago

Customer Success Advocate, Cash App Lending

Showroom Customer Service Representative

Salt Lake City, UT $40,000.00-$60,000.00 2 weeks ago

Customer Care/Warranty Service Manager - Salt Lake/Utah County

Salt Lake City, UT $19.50-$21.50 1 month ago

Salt Lake City, UT $12.00-$14.00 8 months ago

Agent Service Representative, (Customer Service Representative)

Salt Lake City, UT $35,000.00-$65,000.00 1 week ago

Customer Service Representative- Part Time

Salt Lake City, UT $17.00-$20.43 4 days ago

Salt Lake City, UT $30.00-$75.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.