Client Relationship Representative I U.S.

Purolator; New Jersey; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical & Prescription Drugs (employer

H.S.A.

Dental and Vision plans

Disability & Life Insurance

Retirement plan with 50% match

Annual bonus

Paid Time Off

Paid Holidays

Parental/maternity leave

Military leave

Tuition assistance

Wellness Program

Identity Theft Protection

Pet Insurance

Job summary

Purolator International seeks a Client Relationship Representative to be the primary contact for pickup, customs clearance, delivery, billing, track/trace, AR, IT, reporting, and operations for freight customers in a hybrid role. The position covers for other specialists as needed and requires 2+ years in client account management, strong Excel skills, and excellent relationship-building abilities.

The role entails 3–4 days weekly in-office in Keasbey, NJ, with standard business hours.

Qualifications

• 2+ years progressive experience in a Client Account Management role managing external customers and issues.
• Proficiency in Microsoft Excel and strong ability to build internal and external relationships.
• Strong organizational skills with ability to manage daily workload with minimal supervision.

Responsibilities

• Develop key external relationships with assigned customers and serve as main day-to-day contact for Purolator International.
• Generate customer-facing reports from internal systems and analyze data for metrics and trends.
• Track weekly service exceptions and end-delivery/auditing reports to ensure on-time performance.
• Prepare internal and external reports within deadlines.
• Collaborate with Transportation, Operations, Finance, IT, Sales and Customer Service to meet customer needs.

Skills

Client account management

Relationship building

Problem solving

Organizational skills

Tools

Microsoft Excel

Job description

Date: 10 Jul 2026

Location: Keasbey, NJ, US, 08832; Norristown, PA, US, 19403

Company: Purolator

Description

The Client Relationship Representative delivers on the promise Purolator International makes to our customers. This position is the primary point of contact for customers for all items related to pickup, customs clearance, delivery, billing, track/trace, Accounts Receivable, IT, reporting, and operations for freight customers.

This role also covers for other Customer Specialists within the district when needed and addresses customers who may call into the line for service.

This position works a hybrid schedule Monday‑Friday, 8:30am‑5:00pm EST, 3‑4 days a week in the office, totaling 37.5 weekly hours.

Responsibilities

• Develop key external relationships with each assigned customer and serve as the day‑to‑day point of contact/face of Purolator International using verbal and written communication.
• Recognize, identify, anticipate, develop, and manage processes and issues that impact internal and external customers. Generate customer‑facing service reports from internal systems and manipulate data to show metrics and trends.
• Track and manage weekly service exceptions and end‑delivery/auditing reports to ensure accurate on‑time performance.
• Complete internal and external reports within set deadlines.
• Develop key internal relationships in Transportation, Operations, Finance, IT, Sales, and Customer Service.
• Provide insight and advice to various departments on customer needs, shipping patterns, and problems.
• Maintain onboarding process and stabilization of new customers.
• Make monthly proactive calls to each customer confirming satisfaction and identifying future needs.
• Answer calls that come into the queue and assist callers from start to finish.
• Other duties as assigned.

Experience

• 2+ years progressive experience in a Client Account Management role, managing external customers, problem solving and troubleshooting issues.
• Proficiency in Microsoft Excel and successful track record of building internal and external customer relationships.
• Managing daily workload with little supervision; excellent organizational skills and ability to pivot.
• Ability to travel – flights & car travel 1–4 times per year.

Benefits

• Medical & Prescription Drugs (80%+ premium paid by employer)
• Employer‑Funded Health Savings Account (H.S.A.)
• Dental and Vision plans
• Employer-funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan – Employer Contribution (50% Match up to 8% of eligible salary)
• Annual Bonus Incentive Plan
• Paid Time Off: 10 vacation days, 7 sick days, 4 personal days
• Paid Holidays
• 100% paid extended parental/maternity leave program
• 100% subsidized pay Military/Reserves leave program
• Tuition Assistance
• Wellness Program
• Identity Theft Protection Discount Program
• Pet Insurance Discount Program

Equal Opportunity

Purolator International values diverse perspectives and life experiences. We encourage candidates from all backgrounds, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse experiences, to apply.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program at www.e-verify.gov.

Any offer of employment is contingent upon the results of the company’s lawful pre‑employment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.