Specialist Mission Critical

Purolator; Jericho (NY); Hybrid; USD 56,000 - 67,000; Full time

Benefits offered by this job

Medical & Prescription Drugs (Employer

Retirement Plan 50% Match up to 8%

Annual Bonus Incentive Plan

Paid Time Off 15 Vacation Days+10 Sick

Tuition Assistance

Job summary

Purolator International is seeking a Specialist Mission Critical to coordinate domestic and international shipments, manage documentation, and ensure on-time delivery in a remote, 24/7 environment. The role requires a Bachelor’s degree and/or 3 years in time-critical logistics, with strong customer service skills.

Responsibilities include rate negotiation, TMS data entry, and client communication, with a base salary range of $56,000 to $67,000 and opportunities for growth within a leading

Qualifications

• Bachelor’s degree and/or 3 years of position-related logistics experience required.
• Strong knowledge of Import/Export operations and end-to-end shipment coordination.
• Able to multitask in a high-stress environment and adapt to changing needs.

Responsibilities

• Coordinate domestic and international shipments via phone and email in a 24/7/365 environment.
• Procure scheduling and rates with agents, carriers, and brokers; manage related administration.
• Route shipments and prepare pre-alert documentation (BOL, MAWB, HAWB, Commercial Invoice).
• Prepare pricing and routing for ground and air freight; manage carrier relationships.
• Enter all shipment data into the TMS and maintain real-time milestones.
• Communicate status updates to clients and internal teams (sales, CRR).
• Ensure timely follow-up on shipments; address delays and act to keep shipments moving.
• Support 24/7/365 operations with flexible scheduling and after-hours responsiveness.
• Assist with reports on daily/weekly/monthly basis as required.
• Assist with documentation and compliance for import/export operations.

Skills

Time-critical logistics

Customer service

Multitasking under pressure

Attention to detail

Collaboration

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Specialist Mission Critical

Date: 19 Aug 2026

Company: Purolator

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn .

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description

The primary responsibility of this role is to provide coordination and oversight of all domestic air and ground, as well as import and export shipments atgateway, including shipment and document preparation, booking, coordination of customs clearance, and pick-up and delivery in a 24/7/365 environment.

This is a remote position and we are open to various locations.

The schedule for this role is Monday–Friday, 2:00 PM to 10:30 PM EST

Responsibilities

• Coordinate domestic and/or international shipments based on client requirements, via phone and email, ensuring coverage of assigned shifts in a 24/7/365 environment.
• Coordination with agents, carriers, and brokers to procure scheduling and rates, as well as administration of these activities.
• Routing of shipments and preparation of pre-alert documentation.
• Booking of all air and ground shipments with appropriate agent/carrier Coordinates pick-up and delivery of shipments with shipper/consignee.
• Enters all shipments and related information into the applicable TMS as required in a timely manner ensuring milestones are available in real-time.
• Follow up on all shipments to ensure customer commitments are met.
• Validate that critical connections are made. React to any delays to keep shipments moving.
• Update clients and others (sales, CRR’s, etc.) of changes in status.
• Document preparation specific to a given shipment, including but not limited to BOL, MAWB, HAWB, Commercial Invoice, and Certification of Origin.
• Develop pricing and routing for ground, NFO air freight including cargo airlines, passenger airlines, chartered aircraft, deferred air freight, OBC.
• Build and maintain relationships with customers, agents, and carriers.
• Prepare competitive and market-based solutions.
• Prepare and analyze reports on a daily, weekly, and monthly basis, as required.
• As a 24/7/365 operation, have a willingness to be flexible with scheduling and available to respond to and meet customer needs outside of traditional working hours.

Education

• 3 years experience in time-critical logistics environment, preferably air/express/courier or same-day logistics.

Strong working knowledge of Import/Export operations, including point‑to‑point movements

• Make quick decisions and innovative solutions to complex client logistics needs
• Strong customer service skills (world class Customer service, performant under pressure, swift thinker, multitasker, attention to details, self-motivated, collaborative)
• Previous experience working with Microsoft Outlook, Word/Excel.
• Ability to multitask and adapt to change in a high stress environment.
• Ability to work independently
• Collaborate with all team members to get shipments from point A to point B with a team mindset
• Demonstrate the ability to quickly move from one task to another Is successful under pressure
• Dangerous Goods knowledge (strongly preferred)

Experience

Bachelor’s degree and/or a min of 3 years of position-related, logistics experience is required

The base salary range for this role is $56,000 to $67,000. Actual base pay offered may vary depending on job-related knowledge, skills, experience, and other factors permitted by law.

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.

Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Job Segment: Logistics, Outside Sales, Supply Chain, Social Media, Supply, Operations, Sales, Marketing