Client Relationship Representative

Scene Events; Chicago (IL); On-site; USD 44,000 - 52,000; Full time

Job summary

Scene Events in Chicago is seeking a Client Relationship Representative to provide exceptional customer service. You will be responsible for maintaining relationships with clients while educating them about our products and services and helping them achieve efficiency.

The ideal candidate has strong problem-solving skills, sales experience, and a background in customer service. The offered salary range is between $44,000 and $52,000 per year.

Qualifications

• Post-secondary education strongly preferred.
• Previous sales services experience is an asset.
• Good communicator and team player.
• Problem-solving and conflict resolution skills.
• Working knowledge of MS Word, Outlook, and web-based technologies.

Responsibilities

• Deliver outstanding customer service to internal and external customers.
• Build excellent relationships and capitalize on customer loyalty.
• Research, analyze, and proactively resolve issues.
• Educate clients about products and services.
• Develop, track, and report on client relationships.

Skills

Customer service skills

Problem-solving

Conflict resolution

Communication

Multi-tasking

Education

Post-secondary education

Tools

MS Word

Outlook

Web-based technologies

Job description

At Scene we focus on making sure our clients get the best results as the given experience they acquire, by balancing their reputation and brand awareness which are both important for our company.

Job Description

The Client Relationship Representative will deliver outstanding customer service to both our internal and external customer base. The successful candidate will build excellent relationships and capitalize on customer loyalty by providing customer service. With the use of numerous applications, the candidate will be responsible for researching, analyzing, and taking the initiative for proactively resolving issues and problems.

Salary range: $44000 - $52000 per year.

Educate our clients about all products and services and industry trends.

Responsible for developing, tracking, and reporting. Along with offering business‑building ideas to enable our customers to become more efficient in the way they do business with us.

Work closely with other representatives to build, reinforce, and maintain existing clients and relationships.

Demonstrating strong multi‑tasking skills while still being accessible to our client base by performing the day‑to‑day operations.

Qualifications

Post‑secondary education strongly preferred.

Previous sales services experience, an asset.

Good communicator and team player.

Problem‑solving and conflict resolution skills.

Working knowledge of MS Word, Outlook, and web‑based technologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.