Client Relationship Manager-Southeast

Nelnet Business Solutions; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Client Relationship Manager to enhance client satisfaction and foster long-lasting partnerships. This role involves building strong relationships with clients, advocating for their needs, and collaborating with various teams to ensure effective service delivery. The ideal candidate will have a positive personality, excellent communication skills, and a proactive approach to problem-solving. Join a community-focused environment that values creativity and innovation, and play a key role in empowering clients within the education sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Generous Time Off

401K

Tuition Reimbursement

Performance Incentives

Wellness Programs

Qualifications

• 3-5 years in sales and account management, preferably in education.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Build and maintain positive communication with clients.
• Ensure client satisfaction by proactively addressing needs.
• Collaborate with technical teams to resolve client issues.

Skills

Communication Skills

Sales Skills

Relationship Building

Conflict Resolution

Initiative

Education

4-year undergraduate degree in business

4-year undergraduate degree in technology

Job description

Job Description: Client Relationship Manager at Nelnet Business Services

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations. We serve over 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of students, families, and supporters globally. Our culture of service fosters long-lasting partnerships, driven by creativity and innovative solutions that empower our communities.

As part of Nelnet, NBS offers a community-focused environment that values individuals and our mission to create opportunities where people live, learn, and work.

Responsibilities

1. Build and maintain positive, respectful communication with clients to enhance relationships.
2. Ensure overall client satisfaction by proactively addressing client needs and maintaining regular contact.
3. Meet face-to-face with each client at least twice annually at their location.
4. Coordinate sales efforts and product updates with existing clients.
5. Collaborate with FACTS Operations and Technical teams to resolve client issues.
6. Advocate for client needs, including new features and services.
7. Participate in evaluating new product requests from clients.
8. Work closely with technical support to understand product capabilities and limitations.
9. Leverage relationships to expand FACTS solutions within existing clients.
10. Attend trade shows, conferences, and events to support client engagement.
11. Gather market and competitive information to evaluate our market position.
12. Communicate promptly with sales and account managers regarding client issues.
13. Collaborate with various departments to develop strategic customer service plans and resolve issues.

Qualifications

Education: Minimum of a 4-year undergraduate degree in business, technology, or related field.

Experience: 3-5 years in sales and account management; experience in the education market is a plus.

Skills and Competencies

• Positive, outgoing personality with excellent communication skills.
• Initiative, assertiveness, and ownership mentality.
• Flexibility, open-mindedness, and conflict resolution skills.
• High integrity, relationship-building, and sales skills.
• Ability to travel and work remotely.

Benefits

Our benefits include medical, dental, vision, HSA/FSA, generous time off, 401K, student loan repayment, life and disability insurance, employee assistance, stock purchase, tuition reimbursement, performance incentives, and wellness programs. Learn more about our benefits.

Equal Opportunity Employment

Nelnet is committed to a diverse and inclusive workplace, providing equal employment opportunities regardless of race, color, religion, national origin, gender, sex, marital status, age, disability, sexual orientation, veteran status, or other protected status. Reasonable accommodations are available for qualified individuals. Contact Corporate Recruiting at 402-486-5725 or [e-mail].

Nelnet maintains a drug-free and tobacco-free workplace.