Client Relationship Manager - Life Sciences -Boston, MA

Cognizant Technology Solutions; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Client Relationship Manager to spearhead growth in the Life Sciences sector. This role involves managing key accounts, driving business development, and ensuring client satisfaction while overseeing significant P&L responsibilities. The ideal candidate will have a robust background in consulting or IT services, with a proven track record of influencing stakeholders and delivering results. Join a collaborative and goal-oriented environment where your contributions will directly impact the success of the organization and its clients, fostering long-term partnerships and innovative solutions.

Benefits

Medical/Dental/Vision Insurance

Paid Time Off

401(k) Plan

Employee Stock Purchase Plan

Long-term/Short-term Disability

Paid Parental Leave

Qualifications

• 10+ years in client-facing roles, especially in consulting or IT services.
• Experience managing P&L of $15+ million.
• Excellent communication and presentation skills.

Responsibilities

• Build trusted relationships with client stakeholders.
• Drive RFPs and manage renewals and expansions.
• Lead onsite project teams and ensure client satisfaction.

Skills

Client Relationship Management

P&L Management

Business Development

Communication Skills

Problem-Solving

Education

Bachelor's Degree

MS or MBA Degree

Job description

Client Relationship Manager - Life Sciences

Location: Boston, MA

Overview

Client Relationship Managers are key contributors to the commercial side of Cognizant's IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Life Sciences IT Client Relationship Manager (Associate Director) who will be responsible for growing clients in the Boston, MA. area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).

The qualified candidate must reside within the Boston, MA general area and must be able to travel within the region as required for business.
Key Responsibilities

• Build trusted relationships with client stakeholders

• Understand the client environment, issues, and priorities

• Work with clients to define their problems and co-create solutions

• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion

• Track of Lifesciences industry trends relevant to client business and bring forth proactive ideas and solutions

• Serve as the day-to-day point of contact for the clients

• Responsible for backlog growth including renewals and extensions of current engagements

• Lead the onsite project teams and ensure they understand the client environment

• Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the LS industry

Required Experience

• Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry

• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account

• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite

• Ability to interface at all levels of an organization

• Excellent oral and written communication skills and executive presentation and persuasion skills are required

• Bachelor's degree

Preferred Experience

• MS or MBA degree

• Strong background in a project environment and application development

• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

• Must be detail oriented and able to manage and maintain all facets of complex assignments.

• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Top Reasons to Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.

A Good fit for the Cognizant culture

A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.