Client Relationship Manager, Group Benefits

The Hartford; Alpharetta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

The Hartford is seeking a Client Relationship Manager for its Group Benefits segment, based in Atlanta or Alpharetta, GA. The role focuses on retaining and growing a defined book of Regional Account clients (500-4,999 lives).

Hybrid work arrangement requiring three office days weekly and participation in an incentive plan. Must reside near Atlanta or Alpharetta. Base pay ranges from $80,000 to $120,000 with additional incentive opportunities.

Qualifications

• Minimum of 2 years in Disability and Life Group Benefits with an emphasis on account management preferred.
• Must obtain and maintain Group Life & Health license including Continuing Education requirements.
• Ability to facilitate meetings and present to groups of varying sizes.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Highly organized, detail oriented, able to manage multiple priorities.
• Ability to build rapport and maintain strong relationships with internal/external partners.
• Ability to work independently and demonstrate leadership.

Responsibilities

• Proactively support clients through stewardship meetings and needs-based interactions.
• Develop and execute book of business strategies aligned with profitability and persistence targets.
• Coordinate annual enrollment activities and client communications.
• Identify opportunities for new or expanded lines of coverage in collaboration with the Regional Account Executive.
• Educate and develop relationships with Brokers and staff.
• Drive the renewal process with the Regional Account Executive and Underwriter.
• Serve as primary liaison between customer, producer, and internal partners.

Skills

Communication skills

Relationship building

Leadership

Independent work

Meeting facilitation

Tools

MS Office

Job description

Group Benefits, Client Relationship Manager

Client Relationship Manager - SA08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent. We view underwriting human achievement to be at the heart of what we do, aiming to build resilience in our communities, empower personal and business success for our customers and create aculturewhere our employees can thrive.

Our Atlanta or Alpharetta, GA office is seeking a Client Relationship Manager to join our dynamic team – Must be within market to be considered.

As a Client Relationship Manager, you are Responsible for managing a defined book of business consisting of Regional Account (500-4,999 lives) customers.Your primary role is to retain and grow your book of business.

This is accomplished through the following:

• • Proactively support your clients through various interactions including stewardship meetings based on each customer’s needs.
  • Develops and executes comprehensive book of business strategies consistent with organizational initiatives, profitability & persistence targets, segment requirements, and individual customer’s needs.
  • Make recommendations for changing where appropriate. Keeps abreast of client's changing benefits/HR needs/corporate landscape. Identifies and coordinates annual enrollment activity/communication requirements.
  • Actively supports Book of Business growth objectives by identifying and pursuing opportunities for new and/or increased lines of coverage in conjunction with the Regional Account Executive.
  • Partners with Regional Account Executive to educate and develop relationships with Brokers and their staff.
  • Drives the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.
  • Primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.
  • Identifies opportunities for process improvement, for the benefit of individual customers and the broader customer base and acts as appropriate.
  • Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to Producers and Customers.

Qualifications:

• • A minimum of 2 years of Disability and Life Group Benefits experience, emphasis on account management is preferred.
  • As a condition of your employment, you must obtain and maintain the Group Life & Health license including Continuing Education requirements.
  • Ability to facilitate meetings and/or present to groups of varying sizes.
  • Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint.
  • Excellent verbal and written communication skills.
  • Highly organized, detail oriented and able to manage multiple priorities at once.
  • Ability to build rapport and develop/maintain strong relationships with internal/external partners.
  • Ability to work independently.
  • Demonstrates good leadership skills.

*Must reside near one of the listed offices to be considered: Atlanta, GA or our Alpharetta, GA location.

In addition to a competitive base salary, this role participates in an incentive compensation plan that pays throughout the year, providing ongoing opportunities to earn additional rewards based on individual and business performance.

This role will have a Hybrid work arrangement. Candidates will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$80,000 - $120,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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