Client Relationship Manager (CRM) – Hyperscaler, Data Center & AI Infrastructure

Cognizant; San Francisco (CA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Holidays

401(k) Plan

Disability Insurance

Parental Leave

Stock Purchase Plan

Job summary

Cognizant is seeking a Client Relationship Manager (Associate Director level) to drive growth for a leading hyperscaler with a focus on Data Centers and AI infrastructure in San Francisco. This client-facing role builds trusted advisor relationships and guides cross-functional teams toward strategic account success.

The position features a hybrid work model with three days on-site at the client site in SF, requiring executive presence and strong stakeholder management to deliver growth and

Qualifications

• 10+ years in client relationship or account management within IT services.
• Experience with large enterprise or hyperscaler accounts preferred.
• Bachelor's degree required; MBA is a plus.

Responsibilities

• Serve as primary relationship lead for client stakeholders and drive expansion.
• Identify and pursue account growth opportunities in data center and AI infra.
• Collaborate with delivery, sales, and practice teams to ensure satisfaction.
• Lead RFP/RFx pursuits and pricing discussions; manage risks and issues.
• Prepare executive-level account updates, QBRs, and growth roadmaps.
• Coordinate with internal leadership on strategic account planning.

Skills

Executive presence

Stakeholder management

Account growth

RFP/RFx process

Cross-functional collaboration

Education

Bachelor's degree

MBA

Job description

Client Relationship Manager (CRM) – Hyperscaler, Data Center & AI Infrastructure

Location: San Francisco, CA (Onsite / Hybrid)

Level: Associate Director

About the Role

Cognizant is seeking a Client Relationship Manager (Associate Director level) to support account growth for the Leading Hyperscaler with focus on Data Centers and AI infrastructure. The role serves as a day-to-day Client-facing partner, managing stakeholder relationships, driving account expansion, and coordinating cross-functional teams to strengthen Cognizant's strategic position within the Client Account Portfolio.

You will serve as a trusted advisor to our clients, proactively identifying opportunities, resolving challenges, and driving initiatives that align with both client goals and our organizational objectives.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week at the client site in San Francisco, CA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

In this role, you will:

• Serve as primary relationship lead for assigned client stakeholders, building trusted advisor status
• Identify and drive account growth opportunities across Data Center and AI infrastructure workstreams
• Partner with delivery, sales, and practice teams to ensure client satisfaction and contract performance
• Lead RFP/RFx pursuits, proposal development, and pricing discussionsTrack account health, elevate risks, and drive resolution of delivery or relationship issues
• Prepare and present executive-level account updates, QBRs, and growth roadmaps
• Collaborate with internal leadership on strategic account planning.

What you need to have to be considered

• 10+ years of experience in client relationship management, account management, or business development within IT services
• Prior experience supporting large enterprise or Hyperscaler accounts; Google/Alphabet (Internal Reference only) or similar Hyperscaler experience strongly preferred
• Familiarity with Data Center and/or AI infrastructure environments
• Strong executive presence and stakeholder management skills
• Proven track record of account growth
• Bachelor's degree required; MBA a plus.

Certifications Required

• None mandatory; relevant cloud/infrastructure certifications a plus

The annual base salary for this position is between $150,000 - $170,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We look after our people, clients, company, communities and climate by doing what’s right.
• We cultivate an innovative environment where you can build the career path that’s right for you.