Client Relationship Manager (Aging Services)

Life Managers & Associates; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

Life Managers & Associates seeks a Client Relationship Manager to serve as the primary liaison for clients and their families, guiding them in managing financial and administrative duties with a collaborative team.

You will build strong client relationships, coordinate a dedicated support team, and ensure ongoing oversight, structure, and protection while maintaining independence for clients.

Qualifications

• Strong organizational and time-management skills with attention to detail.
• Excellent interpersonal and communication skills across clients and families.
• High level of discretion and professionalism when handling sensitive information.
• Proficiency in Microsoft Office; Quicken experience is a plus.
• Valid driver’s license and reliable transportation for local travel.
• Ability to pass a background check and provide three professional references.

Responsibilities

• Serve as the primary point of contact for clients and their families, building long-term trust-based relationships.
• Collaborate with a client support team to deliver seamless, high-quality service.
• Assist clients with day-to-day financial and administrative responsibilities, ensuring accuracy and timeliness.
• Manage bill payments, records, schedules, and ongoing administrative needs.
• Handle confidential information with the highest discretion.
• Track and manage multiple client priorities to ensure nothing falls through the cracks.
• Maintain detailed documentation using Outlook, Excel, Planner, and Quicken.
• Communicate clearly with clients, families, and external professionals.

Skills

Organizational skills

Time management

Interpersonal communication

Discretion & professionalism

Driver's license

Background checks & references

Microsoft Office

Quicken

Tools

Microsoft Office (Outlook, Word, Excel)

Quicken

Job description

Use Your Professional Skills to Make a Meaningful, High-Impact Difference

About Life Managers & Associates

Life Managers & Associates supports older adults by managing the financial, administrative, and day-to-day responsibilities that allow them to live independently with confidence.

Our clients and their families trust us with highly personal and important aspects of their lives. We bring structure, clarity, and peace of mind in situations that are often complex and sensitive.

Our work is delivered through a team-based model, where each client is supported by a dedicated group of professionals working in partnership with the client, not in place of them. We meet clients where they are, helping them stay engaged in their affairs while providing the oversight and support needed to reduce risk, prevent errors, and protect against fraud.

About the Role

This is not a traditional administrative position.

As a Client Relationship Manager, you serve as the primary point of contact for clients and their families while working as part of a collaborative service team.

You will build a working relationship directly with clients, supporting them in managing their financial and administrative responsibilities while ensuring nothing is overlooked. Rather than taking over, you will guide, support, and partner with clients, helping them maintain independence while adding structure, oversight, and protection.

You will lead the client relationship and coordinate the work of a dedicated support team. Success in this role depends on your ability to collaborate internally while engaging clients externally, ensuring that each client benefits from personal attention and team-based support.

Location: Main Line, PA

Work Style: Field-based supported by a collaborative team

What You’ll Be Responsible For

• Serve as the primary point of contact for clients and their families, building long-term trust-based relationships
• Actively collaborate with a client support team to deliver seamless, high-quality service
• Assist clients with their day-to-day financial and administrative responsibilities, ensuring accuracy, timeliness, and organization
• Manage bill payments, records, schedules, and ongoing administrative needs
• Handle confidential financial and personal information with the highest level of discretion
• Track and manage multiple client priorities simultaneously, ensuring nothing falls through the cracks
• Ensure consistency and continuity by keeping team members aligned on client priorities and updates
• Maintain detailed and accurate documentation using tools such as Outlook, Excel, Planner and Quicken
• Communicate clearly and professionally with clients, families, and external professionals

Who This Role Is For

• Professionals who take ownership while also valuing collaboration and shared success
• Individuals who are highly detail-oriented and naturally organized
• People comfortable with technology, managing finances, documentation, and sensitive information
• Those who enjoy working with seniors and value meaningful, relationship-based work
• Professionals who can balance empathy with structure and accountability
• Those who enjoy working as part of a team while maintaining responsibility for outcomes

This Role Is NOT For

• Individuals seeking a purely desk-based or routine administrative position
• Those uncomfortable working independently in client environments
• Candidates who prefer highly structured, task-assigned roles with constant direction

Ideal Backgrounds Include

• Client service roles in financial services, estate law, or professional services
• Care coordination, case management, or senior services
• Project management or operations roles requiring strong attention to detail
• Roles involving financial organization, bill management, or sensitive documentation

Qualifications

• Strong organizational and time-management skills
• Excellent interpersonal and communication skills
• High level of discretion and professionalism
• Proficiency in Microsoft Office (Outlook, Word, Excel); Quicken experience is a plus
• Valid driver’s license and reliable transportation (daily local travel required)
• Ability to pass a background check and provide three professional references

Why Join Life Managers & Associates

• Make a tangible, meaningful difference in the lives of older adults and their families
• Work in a role built on trust, relationships, and real responsibility
• Enjoy a balance of independence and team support
• Opportunity for long-term growth and increased responsibility
• Be part of a mission-driven organization grounded in integrity, respect, and service