Client Relationship Manager

POST Hospitality Payments; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A hospitality payment solutions provider is seeking a Client Relationship Manager in Phoenix, AZ. This full-time role focuses on managing client accounts, enhancing customer satisfaction, and resolving issues. Candidates should possess strong communication, problem-solving, and organizational skills, preferably with a background in hospitality or payment processing. This position requires in-office work, contributing to a dynamic and supportive team environment.

Qualifications

• Strong interpersonal and communication skills for managing client relationships.
• Experience in account management and problem-solving.
• Proficiency in organizational and time-management skills.

Responsibilities

• Manage client accounts and provide exceptional client services.
• Build and maintain customer relationships.
• Identify opportunities to enhance client satisfaction and retention.

Skills

Interpersonal skills

Communication skills

Problem-solving

Organizational skills

Time-management skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Communications

Job description

Direct message the job poster from POST Hospitality Payments

POST Hospitality Payments is a pioneering solution designed exclusively for the hospitality industry, specializing in seamless payment processing. By streamlining credit card operations, POST empowers businesses with greater control over their financial transactions. The company offers a cutting‑edge back‑office payment processing solution, enabling unparalleled efficiency and reliability for hospitality businesses. POST is dedicated to providing innovative tools to meet the unique financial needs of the industry.

Role Description

This is a full‑time role for a Client Relationship Manager. Responsibilities include managing client accounts, providing exceptional client services, building and maintaining customer relationships, and identifying opportunities to enhance client satisfaction and retention. The role involves coordinating with clients to address inquiries, resolve issues, and implement solutions tailored to their specific needs, all while ensuring the delivery of a superior customer experience.

Qualifications

• Strong interpersonal and communication skills for client relationship management and customer service
• Experience in account management, problem‑solving, and addressing client inquiries
• Proficiency in organizational and time‑management skills
• Familiarity with payment processing systems or industry‑specific software is highly desirable
• Ability to work independently in an office environment and collaborate effectively within a team
• Prior experience in hospitality or payment processing is a plus
• Bachelor’s degree in Business Administration, Communications, or a related field is preferred
• Located in Phoenix, 5 days a week in office

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales and Business Development