Client Relationship Manager

Nest-2; Mantua Township (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO package including Holiday,Vacation

Medical plans with employer contributi

401(k) with company match

Employer-paid life insurance

Employee Assistance Program (EAP)

Dental, Vision, Pet Insurance

Company-sponsored engagement andphilan

Job summary

NEST is seeking a Client Relationship Manager to own a designated book of business spanning corporate clients, internal teams, and independent service providers (ISPs). You will be the primary liaison, ensuring accountability and delivering trusted partnerships across multi-site operations.

You will build and nurture client relationships, manage a portfolio, lead client meetings and QBRs, address escalations, oversee service performance and billing, and collaborate with Sales on growth

Qualifications

• High school diploma or GED.
• 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
• Strong understanding of client service, financial metrics, and KPIs
• Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
• Ability to travel up to 10% as needed

Responsibilities

• Build and maintain strong client relationships to retain and grow business
• Manage a dedicated portfolio of client accounts
• Lead client meetings and support Quarterly Business Reviews (QBRs)
• Handle escalations and coordinate resolution with Operations and ISP partners
• Oversee work order activity, service performance, and SLAs
• Review financial reporting, monitor margins, and address billing or proposal issues
• Collaborate with Sales on growth opportunities and maintain CRM activity
• Mentor and support Client Relationship Specialists and Associates
• Ensure KPIs, productivity goals, and client expectations are consistently met

Skills

Relationship management

Account management

Operations leadership

CRM tools

Power BI

Communication

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Client ownership. Strategic impact. Trusted partnerships.

Sewell, New Jersey / Naples, Florida

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi‑site organizations achieve real cost savings through industry‑leading technology, operational excellence, and a deep understanding of brand standards.

We believe strong client relationships are built through accountability, communication, and teamwork.

What You’ll Do

You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.

• Build and maintain strong client relationships to retain and grow business
• Manage a dedicated portfolio of client accounts
• Lead client meetings and support Quarterly Business Reviews (QBRs)
• Handle escalations and coordinate resolution with Operations and ISP partners
• Oversee work order activity, service performance, and SLAs
• Review financial reporting, monitor margins, and address billing or proposal issues
• Collaborate with Sales on growth opportunities and maintain CRM activity
• Mentor and support Client Relationship Specialists and Associates
• Ensure KPIs, productivity goals, and client expectations are consistently met

Who Thrives in This Role

• Relationship-focused professionals comfortable working with corporate clients
• Strong communicators who can address service, pricing, and performance questions
• Organized, strategic thinkers who manage multiple priorities effectively
• Team-oriented leaders who enjoy mentoring and collaboration

Requirements

• High school diploma or GED
• 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
• Strong understanding of client service, financial metrics, and KPIs
• Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
• Ability to travel up to 10% as needed
• Competitive starting salary at $60k based on experience
• Eligibility for Company Incentive Program
• PTO package including Holiday, vacation, personal and sick time
• Medical plans with employer contribution
• 401(k) with company match
• Employer-paid life insurance ($15,000)
• Employee Assistance Program (EAP) with insurance plan
• Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
• Company-sponsored engagement and philanthropic events

Our Values

• Innovation: Driving results through technology and operational excellence
• Helping: Supporting clients, communities, service providers, and employees
• Together: Building trusted partnerships through teamwork and respect

Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay Employer.

Qualifications

Skills

Behaviors

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Innovative

Consistently introduces new ideas and demonstrates original thinking

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Peer Recognition

Inspired to perform well by the praise of coworkers

Goal Completion

Inspired to perform well by the completion of tasks

Financial

Inspired to perform well by monetary reimbursement

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.