Client Relationship Manager

NOF; Town of Florida (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

NEST of Florida is seeking a Client Relationship Manager to serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs). You will own a dedicated book of business from end to end, building lasting relationships and driving value.

You will manage client accounts, lead meetings and QBRs, review financial performance, and address billing or proposal issues while mentoring junior staff and ensuring KPIs and service levels are met.

Qualifications

• High school diploma or GED required.
• 3+ years in client relationship management or account leadership.
• Experience with CRM tools and financial metrics; Power BI a plus.
• Willing to travel up to 10% as needed.

Responsibilities

• Build and maintain strong client relationships to retain and grow business.
• Manage a dedicated portfolio of client accounts.
• Lead client meetings and support Quarterly Business Reviews (QBRs).
• Handle escalations and coordinate resolution with Operations and ISP partners.
• Oversee work order activity, service performance, and SLAs.
• Review financial reporting, monitor margins, and address billing or proposal issues.
• Collaborate with Sales on growth opportunities and maintain CRM activity.
• Mentor and support Client Relationship Specialists and Associates.
• Ensure KPIs, productivity goals, and client expectations are consistently met.

Skills

Client relationships

CRM systems

Power BI

Communication

Organizational skills

Leadership

Financial KPIs

Education

High school diploma or GED

Job description

NEST of Florida
27200 Riverview Center Blvd
Bonita Springs, FL 34134, USA

Client ownership. Strategic impact. Trusted partnerships. If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.

Sewell, New Jersey / Naples, Florida

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.

We believe strong client relationships are built through accountability, communication, and teamwork.

What You’ll Do

You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.

• Build and maintain strong client relationships to retain and grow business
• Manage a dedicated portfolio of client accounts
• Lead client meetings and support Quarterly Business Reviews (QBRs)
• Handle escalations and coordinate resolution with Operations and ISP partners
• Oversee work order activity, service performance, and SLAs
• Review financial reporting, monitor margins, and address billing or proposal issues
• Collaborate with Sales on growth opportunities and maintain CRM activity
• Mentor and support Client Relationship Specialists and Associates
• Ensure KPIs, productivity goals, and client expectations are consistently met

Who Thrives in This Role

• Relationship-focused professionals comfortable working with corporate clients
• Strong communicators who can address service, pricing, and performance questions
• Organized, strategic thinkers who manage multiple priorities effectively
• Team-oriented leaders who enjoy mentoring and collaboration

Requirements

• High school diploma or GED
• 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
• Strong understanding of client service, financial metrics, and KPIs
• Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
• Ability to travel up to 10% as needed
• Competitive starting salary at $60k based on experience
• Eligibility for Company Incentive Program
• PTO package including Holiday, vacation, personal and sick time
• Medical plans with employer contribution
• 401(k) with company match
• Employer-paid life insurance ($15,000)
• Employee Assistance Program (EAP) with insurance plan
• Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
• Company-sponsored engagement and philanthropic events

Our Values

• Innovation: Driving results through technology and operational excellence
• Helping: Supporting clients, communities, service providers, and employees
• Together: Building trusted partnerships through teamwork and respect

Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay Employer.

Preferences and Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Financial: Inspired to perform well by monetary reimbursement
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.