HVAC Associate - Dispatching/Following Up

NEST of Florida; Town of Florida (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Vacation time

Personal time

Paid sick time

Medical plans

401(k) with match

Life insurance

EAP

Dental & Vision

Pet Insurance

Company events

Job summary

NEST of Florida in Bonita Springs, FL is seeking an HVAC Associate to support dispatching, follow-up on work orders, and coordination with ISPs and clients. The role emphasizes accuracy, timely communication, and meeting service levels nationwide.

You’ll handle scheduling, updates in System Z, collect paperwork, and help onboarding of new providers. Starting pay is $20 per hour with comprehensive benefits, paid time off, retirement plan, and insurance options.

Qualifications

• High school diploma or GED.
• 1–2 years of customer service or facility management experience.
• Strong phone, email, and customer service skills.
• Intermediate computer skills and ability to learn internal systems.

Responsibilities

• Interact professionally with NEST team members, clients, ISPs, and providers.
• Communicate daily via phone, email, text, and messaging platforms.
• Receive and respond to work order inquiries from clients, providers, and internal teams.
• Ensure client satisfaction through timely, detailed responses to service requests and issues.
• Maintain and meet all external client SLAs by prioritizing work appropriately.
• Dispatch ISPs for HVAC services and update all parties accordingly.
• Schedule services with providers and client locations.
• Follow up and confirm completed services with ISPs and locations.
• Gather required paperwork, signed work orders, and invoices for billing.
• Maintain accurate notes and updates in System Z.

Skills

Customer service

Facility management

Communication

Administrative skills

Problem-solving

Education

High school diploma or GED

Tools

Internal systems

System Z

Job description

HVAC Associate - Dispatching/Following Up

Job Category: HVAC

Requisition Number: HVACA001630

• Posted : August 5, 2026
• Full-Time

Locations

Showing 1 location

NEST of Florida
Bonita Springs, FL 34134, USA

Description

HVAC Associate

Location: Bonita Springs, FL
Mid-shift: Tuesday to Saturday or Sunday to Thursday

Fast-paced role. Big impact. Strong benefits.

If you enjoy solving problems, communicating with clients and service providers, and keeping operations running smoothly—this could be your next move.

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.

We believe great service starts with great people—and we invest in teams that care about doing things right.

What You’ll Do

As an HVAC Associate, you’ll play a key role in supporting clients, Independent Service Providers (ISPs), and internal teams to ensure HVAC services are scheduled, dispatched, completed, and documented accurately. You’ll help keep work orders moving, maintain strong communication across teams, and ensure service levels are met nationwide.

• Interact professionally with NEST team members, NEST of Florida, 20 Digits Technology, ISPs, and clients
• Communicate daily via phone, email, text, and messaging platforms
• Receive and respond to work order inquiries from clients, providers, and internal teams
• Ensure client satisfaction through timely, detailed responses to service requests and issues
• Maintain and meet all external client SLAs by prioritizing work appropriately
• Dispatch ISPs for HVAC services and update all parties accordingly
• Schedule services with providers and client locations
• Follow up and confirm completed services with ISPs and locations
• Gather required paperwork, signed work orders, and invoices for billing
• Maintain accurate notes and updates in System Z
• Monitor work order health and ensure nothing falls through the cracks
• Understand System Z terminology, grids, and work order statuses
• Ensure all details needed for dispatching, quoting, and NTE adjustments are collected
• Support onboarding and hiring of new ISPs for coverage across the U.S.
• Identify provider performance issues and escalate when needed
• Meet departmental KPIs and quality standards
• Maintain professional phone and email communication at all times
• Support new programs, projects, and high-visibility work orders
• Provide backup support to other departments during high-volume periods
• Keep organized documentation so all parties stay informed

Busy? Absolutely. Boring? Never.

Who Thrives in This Role

• Organized multitaskers who can manage multiple work orders at once
• Strong communicators who remain professional with clients and providers
• Team players who collaborate across departments
• Problem-solvers who can think quickly and make decisions
• Detail-oriented individuals who enjoy process and structure

Requirements:
High school diploma or GED
1–2 years of customer service or facility management experience
Strong phone, email, and customer service skills
Intermediate computer skills and ability to learn internal systems

Starting at $20/hr
Bonus opportunities
40 hours Vacation + 32 hours Personal (Year 1)
40 hours Paid Sick Time
Medical plans – NEST helps cover the cost
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP)
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement & philanthropic events

Our Values

Innovation: Delivering real cost-saving strategies through technology and operational excellence
Helping: Supporting our clients, communities, service providers, and employees
Together: Building trusted partnerships through respect, teamwork, and exceptional service

Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.

Pre-Employment Requirements

Before officially joining NEST, candidates must successfully complete:

A pre-employment skills assessment
Background check
Drug screening

If you want solid pay, great benefits, and a role where your work makes a real difference every day—remove this line.

We can’t wait to meet you.

Qualifications

Behaviors

Preferred

Thought Provoking

Thought Provoking

: Capable of making others think deeply on a subject

Team Player

Team Player

: Works well as a member of a group

Loyal

Loyal

: Shows firm and constant support to a cause

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Peer Recognition

: Inspired to perform well by the praise of coworkers

Goal Completion

Goal Completion

: Inspired to perform well by the completion of tasks

Financial

: Inspired to perform well by monetary reimbursement

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

NEST is an Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.