Client Relationship Manager

LifeWorx; Arlington (VA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off (PTO)

Job summary

LifeWorx, a premier elder care and domestic staffing company, seeks a Client Relationship Manager to join our Arlington, VA office. You will lead consultative sales, manage client relationships, and drive business development for concierge elder care across the DMV area.

The role requires a Bachelor's degree and at least 2 years in client-facing sales or recruitment, with strong communication and organizational skills. In-office schedule Mon-Fri 9-5, with local travel as needed.

Qualifications

• Bachelor's degree required and at least 2 years in professional sales, account management, recruiting, staffing, or other client-facing roles.
• Excellent verbal and written communication; ability to build trust with clients and partners.
• Self-motivated, highly organized, able to manage multiple client relationships in a fast-paced setting.

Responsibilities

• Manage the complete sales cycle and client management from inquiry to placement, delivering a high-touch concierge experience.
• Consult with clients to assess needs and educate them on LifeWorx services; recommend best solutions for families.
• Partner with Recruiting Associates for caregiver matching and placement, ensuring a great client and caregiver experience.
• Develop referrals by building relationships with hospitals, senior communities, physicians, and other health professionals.
• Maintain ongoing client relationships after placement through proactive service and identifying opportunities for additional support.
• Oversee sales administration and CRM activity with accurate records and follow-up communications.
• Collaborate with Recruiters and Operations to ensure seamless service delivery and team coverage.

Skills

Communication

Relationship Building

Sales

Organization

Travel

Education

Bachelor's degree

Job description

LifeWorx is a premier elder care and domestic staffing company seeking a Client Relationship Manager to join our new Arlington, Virginiaoffice, responsible for consultative sales, client relationship management, and business development for concierge-level elder care clients throughout the DMV area.

What are the responsibilities of a Client Relations Manager?

• Full Sales Cycle & Client Management: Manage the complete sales process from initial inquiry through placement, guiding families through every step while delivering a high-touch, concierge experience.
• Client Consultation & Needs Assessment: Build trusted relationships with prospective and existing clients by understanding their care needs, educating them on LifeWorx services, and recommending the best solutions for their families.
• Candidate Matching & Placement: Partner with Recruiting Associates to identify and recommend the strongest caregiver matches while ensuring an exceptional experience for both clients and caregivers.
• Referral Development & Community Outreach: Build and maintain relationships with hospitals, assisted living communities, physicians, social workers, geriatric care managers, rehabilitation centers, and other healthcare professionals to generate new referral opportunities.
• Account Management & Retention: Maintain ongoing relationships with clients after placement by providing exceptional service, addressing concerns, and identifying opportunities for additional support.
• Sales Administration & CRM Management: Maintain accurate client records, service requests, sales activities, and follow-up communication within our CRM and internal systems.
• Collaboration & Coverage: Work closely with Recruiters and Operations to ensure seamless service delivery while providing support to teammates as business needs evolve.

What are the requirements of a Client Relations Manager?

• Education & Experience: Bachelor's degree required, along with a minimum of 2 years of professional sales, account management, recruiting, staffing, or other client-facing experience.
• Communication & Relationship Building: Exceptional verbal and written communication skills, outstanding interpersonal abilities, and the ability to build trust with clients, referral partners, and internal team members.
• Sales & Organization: Self-motivated, goal-oriented, highly organized, and able to manage multiple client relationships in a fast-paced environment.
• Work Schedule & Location: Full-time, in-office (Mon-Fri, 9 AM - 5 PM).
• Flexibility: Willingness to travel locally as needed for networking events, training programs, and business development opportunities.
• Preferred Experience: Prior experience in staffing, healthcare, home care, hospitality, luxury services, or consultative sales is preferred.
• Industry Knowledge: Local market knowledge and/or familiarity with the medical, healthcare, or senior care industry is a plus.

Why should you join our team?

• Uncapped Earning Potential: Strong commission potential based on recurring revenue generated by the clients you manage.
• Growth-Oriented: We have opened a new office or expanded territories each year for the last four years.
• Career Advancement: We mostly promote from within - this position has a high opportunity to grow into leadership, business development, marketing, or other areas of the business depending on skill set and interest.
• Autonomy & Empowerment: Trust is one of our core values, and the leadership team has no time or desire to micromanage.
• Balanced Evaluation: Results matter, but they are also weighed against effort and intent.
• Meaningful Impact: Every client relationship you build helps families find exceptional care and peace of mind during important moments in their lives.

Compensation & Benefits

• Total First-Year Earnings: $120,000 - $150,000 expected total compensation.
• Base Salary: $60,000 - $70,000.
• Commission Structure: Direct percentage of recurring revenue generated by clients you manage (no draw). Guaranteed minimum commission during onboarding, with target earnings of approximately $1,000 - $1,500/week, paid out monthly.
• Benefits Package: Medical, dental, and vision insurance.
• 401(k): Employer-matched retirement plan.
• Paid Time Off: 3 weeks vacation, 5 personal/sick days, and 7 paid holidays available after 90-day probation.