Client Coordinator

Ernestpackagingsolutions; Salt Lake City (UT); On-site; USD 33,062 - 35,817; Full time

Job summary

Ernestpackagingsolutions in Salt Lake City, Utah seeks a full-time Client Coordinator. The role involves partnering with clients to understand their needs and support them effectively. Candidates should have a High School Diploma, proficiency in Microsoft Office, and strong clerical skills.

Position offers a competitive pay range of $24 to $26 per hour, benefits, and fosters a company culture focused on employee satisfaction.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Familiarity with Microsoft Office, particularly Word and Excel.
• Strong clerical skills including data entry and organization.

Responsibilities

• Establish reliable partnerships with clients to understand their needs.
• Coordinate interactions between clients and Client Relationship Managers.
• Provide product offerings to strengthen client businesses.

Skills

Clerical skills

Effective communication

Organizational skills

Data entry

Microsoft Office proficiency

Customer service experience

Education

High School Diploma or GED

Tools

Microsoft Office

ERP systems

Job description

Client Coordinators (CCs) are non-exempt, full-time employees of Ernest who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses. Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service. CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.

This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.

Required Qualifications:

• High School Diploma or General Education Degree (GED)
• Familiarity with and experience using Microsoft Office (\"e.g., Word, Excel\")
• Strong clerical skills, including data entry and document organization
• Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
• Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
• Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
• Highly organized, self-starter, who is detail oriented
• Friendly, professional, helpful, and willing to participate in various company activities

Preferred Qualifications:

• 2+ Years of Customer Service Experience
• Working knowledge of Enterprise Resource Planning (ERP) systems

Work Location: In Person

Pay Range: $24/hr-$26/hr