Client Relations Coordinator

Ernestpackagingsolutions; Reno (NV); On-site; USD 65,904,000 - 74,501,000; Full time

Job summary

Ernest Packaging Solutions in Reno, NV is seeking a Client Coordinator to join our onsite team. You will act as a trusted business partner, supporting clients and coordinating with Client Relationship Managers to ensure smooth operations and exceptional service.

The role requires strong communication, organization, and the ability to manage high volumes of emails while delivering timely, accurate support that helps build lasting client partnerships in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Proficiency with Microsoft Office, including Word and Excel.
• Strong clerical, organizational, and data entry skills.
• Basic math skills, including multiplication, division, and converting fractions to decimals.
• Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Ability to effectively manage large volumes of emails across multiple accounts.
• Highly organized, detail-oriented, and self-motivated.
• Friendly, professional, dependable, and committed to delivering exceptional customer service.
• Willingness to actively participate in company events and activities.

Responsibilities

• Build strong working relationships with clients by understanding their business, purchasing history, and ongoing needs.
• Serve as a reliable business partner by providing responsive, professional, and solutions-oriented customer service.
• Support an assigned Client Relationship Manager by providing exceptional service to their portfolio of clients.
• Coordinate routine communication and activities between clients, Client Relationship Managers, and internal support teams to ensure an exceptional client experience.
• Help identify opportunities to introduce additional products and solutions that support clients’ businesses.
• Work collaboratively with multiple departments to ensure accurate and timely order processing and issue resolution.
• Maintain organized and accurate customer information and documentation.
• Manage a high volume of emails across multiple accounts while prioritizing requests and responding promptly.
• Perform clerical and administrative tasks that support the Client Coordinator department.
• Contribute to a positive, team-oriented environment while supporting Ernest's culture and commitment to outstanding service.

Skills

Microsoft Office

Data entry

Communication

Organization

Email management

Detail-oriented

Customer service

Education

High school diploma

Tools

Excel

Word

ERP systems

Job description

Ernest Packaging Solutions in Reno, NV is seeking a Client Coordinator to join our onsite team. You will act as a trusted business partner, supporting clients and coordinating with Client Relationship Managers to ensure smooth operations and exceptional service.

The role requires strong communication, organization, and the ability to manage high volumes of emails while delivering timely, accurate support that helps build lasting client partnerships in a fast-paced environment.