Client Relationship Consultant III — Digital Banking & Solutions

U.S. Bank; Gresham (OR); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Gresham, OR is hiring a Client Relationship Consultant to engage customers across in-person, appointment, and digital channels, providing trusted financial guidance.

You will open new accounts, assess customer needs, explain deposit and loan products, and collaborate with branch teams to deliver an excellent, digital-first experience.

The role requires 4–5 years retail banking experience and NMLS registration; strong communication and service skills are essential.

Qualifications

• High school diploma or equivalent.
• Typically has 4–5 years of retail banking experience or related training.
• Experience building client relationships and proactive outreach.
• Strong communication and interpersonal skills in client interactions.
• Familiarity with digital banking products and self-service tools.
• Ability to identify customer needs and recommend appropriate solutions.
• Knowledge of bank policies, procedures and support systems.
• Experience in financial services is preferred.

Responsibilities

• Build relationships with customers across multiple channels (in-person, by appointment, digital).
• Educate clients on deposit and loan products and services and suggest tailored solutions.
• Open new consumer and business accounts and process service requests.
• Collaborate with branch teams to deliver an exceptional client experience.
• Educate clients on digital products and self-service options to meet needs.
• Maintain knowledge of policies, procedures and compliance requirements.

Skills

Relationship building

Customer service

Communication

Digital products

Needs assessment

Proactive outreach

Financial services

Product recommendations

Education

High school diploma or equivalent

Job description

U.S. Bank in Gresham, OR is hiring a Client Relationship Consultant to engage customers across in-person, appointment, and digital channels, providing trusted financial guidance.

You will open new accounts, assess customer needs, explain deposit and loan products, and collaborate with branch teams to deliver an excellent, digital-first experience.

The role requires 4–5 years retail banking experience and NMLS registration; strong communication and service skills are essential.