Client Relationship Banker – In-Branch Banking

Bank of America Corporation; Patton Park (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Bank of America Corporation in the United States is seeking a client service professional to engage lobby clients, educate them on self-service options, and assist with transactions across mobile, online, and ATM channels.

You will handle cash accurately, build relationships to meet financial needs, follow risk and regulatory guidelines, and drive a positive client experience through proactive service and local market knowledge.

Qualifications

• Requires enthusiastic self-starter with strong work ethic and results focus
• Collaborates effectively to build relationships and deliver client value
• Able to educate clients on self-service banking (ATM, online/mobile)
• Proven ability to learn and adapt to new technology platforms
• Follows processes to comply with laws and regulations
• Willing to work weekends/extended hours across multiple centers

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Relationship Building

Cash Handling

Customer Focus

Sales Experience

Time Management

Adaptability

Communication

Problem Solving

Client Experience

Pipeline Management

Prospecting

Referral Management

Education

High School Diploma / GED

Bachelor's Degree

Associate’s Degree in Business or Finance

Job description

Bank of America Corporation in the United States is seeking a client service professional to engage lobby clients, educate them on self-service options, and assist with transactions across mobile, online, and ATM channels.

You will handle cash accurately, build relationships to meet financial needs, follow risk and regulatory guidelines, and drive a positive client experience through proactive service and local market knowledge.