Client Relationship Banker — Growth & Solutions

Bank of America; Los Angeles (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

Bank of America in Los Angeles is seeking a client services associate to engage clients in the lobby and assist with transactions through self-service resources. You will educate customers on mobile, online banking and ATMs, and accurately process cash transactions while delivering a high-quality client experience.

The role emphasizes building relationships, identifying solutions, and following procedures in line with regulatory requirements.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree or business-related associate's degree preferred.
• Strong customer service and cash handling experience.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to help clients and the bank while complying with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls to drive service.
• Drives the client experience and cash handling responsibilities.

Skills

Customer focus

Problem solving

Oral communication

Relationship building

Adaptability

Time management

Sales experience

Cash handling

Education

Bachelor's degree in business or related field

High School Diploma or GED

Job description

Bank of America in Los Angeles is seeking a client services associate to engage clients in the lobby and assist with transactions through self-service resources. You will educate customers on mobile, online banking and ATMs, and accurately process cash transactions while delivering a high-quality client experience.

The role emphasizes building relationships, identifying solutions, and following procedures in line with regulatory requirements.