Client Relationship Banker — Growth & Client Impact

Bank of America; Maryland; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is hiring for a lobby services role in MD. You will educate clients on self-service options, handle cash transactions, and help connect clients with appropriate banking solutions.

The position emphasizes building relationships, delivering excellent service, and complying with regulatory guidelines. The role requires strong communication, adaptability, and a commitment to helping clients achieve their financial goals.

Qualifications

• Minimum High School education required.
• Strong customer service and communication skills.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service transactions.
• Processes cash transactions accurately and efficiently for clients.
• Grows client relationships and connects clients to banking solutions.
• Drives the client experience and adheres to laws and policies.
• Manages center traffic, appointments, and outbound calls.

Skills

Customer Focus

Relationship Building

Problem Solving

Oral Communication

Adaptability

Sales Skills

Time Management

Education

High School Diploma or GED

Job description

Bank of America is hiring for a lobby services role in MD. You will educate clients on self-service options, handle cash transactions, and help connect clients with appropriate banking solutions.

The position emphasizes building relationships, delivering excellent service, and complying with regulatory guidelines. The role requires strong communication, adaptability, and a commitment to helping clients achieve their financial goals.