Client Relationship Banker – Digital Banking Advocate

US Bank; Wheeling (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic term)

Disability insurance (short-term & LTD

Parental leave

401(k) retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick leave accruals

Job summary

U.S. Bank seeks a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering tailored banking solutions.

You’ll educate clients on deposits and loans, open accounts, and process service requests while leveraging digital tools to enhance the client experience. The role emphasizes proactive outreach, collaboration with branch teams, and adherence to NMLS registration requirements under SAFÉ Act, with a focus on delivering exceptional

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.

Responsibilities

• Builds and maintains client relationships through multiple channels, including in-person, by appointment, and virtual.
• Educates clients on deposit and loan products and makes tailored recommendations.
• Opens new consumer and business accounts and processes service requests.
• Proactively educates clients on digital products and self-service tools to meet financial needs.
• Collaborates with branch teammates to deliver operational excellence and accuracy.

Skills

Client relationships

Communication

Digital-first mindset

Sales & recommendations

Education

High school diploma

Job description

U.S. Bank seeks a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering tailored banking solutions.

You’ll educate clients on deposits and loans, open accounts, and process service requests while leveraging digital tools to enhance the client experience. The role emphasizes proactive outreach, collaboration with branch teams, and adherence to NMLS registration requirements under SAFÉ Act, with a focus on delivering exceptional