Client Relationship Advisor – Banking & Digital Tools

U.S. Bank; Milwaukee (WI); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Union Client Relationship Consultant 2 (Banker) to build and nurture client relationships across in-person, by appointment, and virtual channels. You will assess banking needs, open accounts, process requests, and guide customers through digital tools to achieve their financial goals.

The role emphasizes customer service, collaboration with branch teams, and accurate processing with a digital-first mindset in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent required.
• 3–4 years of retail banking experience or equivalent training.
• Strong relationship-building and communication skills.
• Experience with digital banking products and self-service technologies.
• Knowledge of bank policies, procedures and support systems.

Responsibilities

• Build relationships with clients across in-person, appointment, and virtual channels.
• Assess and address customers' banking needs and advise on products and services.
• Open new consumer and business accounts; complete service requests and credit applications.
• Educate clients on digital products and self-service options; promote digital channels.
• Collaborate with branch team members to serve clients effectively and accurately.
• Maintain knowledge of consumer and business banking products to advise appropriately.

Skills

Relationship building

Communication

Customer service

Digital banking

Interpersonal skills

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Union Client Relationship Consultant 2 (Banker) to build and nurture client relationships across in-person, by appointment, and virtual channels. You will assess banking needs, open accounts, process requests, and guide customers through digital tools to achieve their financial goals.

The role emphasizes customer service, collaboration with branch teams, and accurate processing with a digital-first mindset in a fast-paced banking environment.