Client Relations & Taxpayer Support Specialist

Neumo; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Neumo seeks a dedicated customer support professional to help Clients and Taxpayers via phone, email, and written correspondence. You will assist with new client implementations and act as a primary contact for clients and services, including payment processing and follow-ups.

Responsibilities include handling inquiries, collaborating with departments for timely responses, and producing regular reports for the Accounting team. The role emphasizes accuracy, responsiveness, and client satisfaction.

Qualifications

• Customer service experience preferred.
• Experience with business bank reconciliation preferred.
• Proficiency in MS Office (Excel/Word).
• Ability to prioritize work and communicate clearly.

Responsibilities

• Handle inbound/outbound calls and emails, resolve issues.
• Prepare monthly reports for Accounting.
• Coordinate with other departments for training and requests.
• Ensure quality customer support for clients and taxpayers.

Skills

MS Office

Prioritization

Effective communication

Education

Customer service experience

Bank reconciliation experience

Tools

Microsoft Excel

Microsoft Word

Job description

Neumo seeks a dedicated customer support professional to help Clients and Taxpayers via phone, email, and written correspondence. You will assist with new client implementations and act as a primary contact for clients and services, including payment processing and follow-ups.

Responsibilities include handling inquiries, collaborating with departments for timely responses, and producing regular reports for the Accounting team. The role emphasizes accuracy, responsiveness, and client satisfaction.