Revenue & Client Success Administrator

Neumo Holdings LLC; Birmingham (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Neumo Holdings LLC is seeking a results-oriented customer support professional to handle inquiries from taxpayers and clients via phone, email, and correspondence. The role includes supporting new client implementations, processing payments, data analysis, and producing detailed reports to guide business decisions.

The candidate will collaborate with IT, project teams, and client service managers, acting as a liaison for requirements gathering, training, and ongoing client relations.

Qualifications

• Minimum 5 years customer service experience required with at least 1-year project-type experience
• Proficiency in MS Word, Excel, and Outlook
• Comfort with various online platforms and learning new software to document user/client expectations and workflows

Responsibilities

• Inbound/outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems.
• Processing payments within our systems - keying data as well as importing data files.
• Assist IT, Project Implementation Team, QA, Client Service Managers and Clients in the development processes for system enhancements, system QA and UAT test plans and tasks, new clients/products, and procedures.
• Work with other departments for training, data entry, taxpayer support and communications.
• Review ordinances/acts/legislation to understand requirements, rates, municipal workflows, and government representatives.
• Prepare and assist in proofing data and correspondence.
• Format and prepare reports and dashboards.
• Complete tasks with aggressive deadlines and manage multiple projects with minimal supervision.
• Make presentations to upper management, clients, and employees as required.
• Gather feedback to improve reporting and information quality.
• Additional duties as assigned.

Skills

Customer service

Project coordination

Communication skills

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Neumo Holdings LLC is seeking a results-oriented customer support professional to handle inquiries from taxpayers and clients via phone, email, and correspondence. The role includes supporting new client implementations, processing payments, data analysis, and producing detailed reports to guide business decisions.

The candidate will collaborate with IT, project teams, and client service managers, acting as a liaison for requirements gathering, training, and ongoing client relations.