Client Relations & Talent Operations Coordinator

ProLink; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

ProLink is seeking a Client Relationship Manager (CRM) Coordinator I in the Operations department to partner with key stakeholders and support day-to-day client and account needs with a high level of service and responsiveness.

The role involves coordinating administrative tasks, managing data across systems, onboarding, compliance, and providing timely, accurate updates to clients and internal teams.

Qualifications

• 1+ years of experience in a related field.
• Excellent interpersonal, communication, coordination, customer service, leadership, and sales skills.
• Able to be flexible and adapt to tight deadlines in a fast-paced environment.
• Proficiency with business or technical programs to complete tasks.

Responsibilities

• Provide virtual, in-office or on-site administrative support to internal stakeholders and clients during the submittal and start process.
• Add talent submissions to the roster and coordinate with pre-screeners to secure candidates.
• Assist with timecard collection as needed.
• Create new placements and confirm assignment starts, including offer letters, compliance emails, verifying contact information, and updating placement details.
• Process pay rate changes for talent currently on assignment.
• Support talent selection, onboarding, compliance, and ongoing talent management activities.
• Approve placements when necessary.
• Communicate with internal teams regarding account updates, extension offers, and talent-related changes.
• Assist with client communications and administrative tasks related to talent compliance files, onboarding, and assignment details.
• Participate in the preparation and delivery of daily/weekly reports and QBRs for clients.
• Provide status reports and project updates to internal teams.
• Ensure accurate, real-time data entry across all systems, including job details, new starts, extensions, rate changes, and status updates for talent and placements.
• Serve as a subject matter expert in all preferred Vendor Management Systems (VMS).
• Support Joint Commission and Relias compliance initiatives as needed.
• Identify and recommend process improvement opportunities.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Communication

Sales skills

Time management

Job description

ProLink is seeking a Client Relationship Manager (CRM) Coordinator I in the Operations department to partner with key stakeholders and support day-to-day client and account needs with a high level of service and responsiveness.

The role involves coordinating administrative tasks, managing data across systems, onboarding, compliance, and providing timely, accurate updates to clients and internal teams.