Client Relations Supervisor

Opensity solutions; New York (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

Opensity Solutions is seeking a service-driven Client Relations & Facilities Supervisor to oversee front-of-house operations in a high-touch, client-facing environment in New York.

You will supervise a small team, coach staff, and resolve client inquiries while building solid relationships with clients and internal stakeholders to ensure polished office operations and workspace readiness.

Qualifications

• Experience leading front-of-house or facilities teams in a corporate setting.
• Proven ability to mentor a small team and coach staff.
• Excellent communication and interpersonal skills with a client-first mindset.
• Highly organized with strong multitasking and adaptability.

Responsibilities

• Supervise and support a small team of approximately 4 employees across reception, concierge, hospitality, and facilities functions
• Oversee daily front-of-house operations, ensuring a polished, welcoming, and professional environment
• Lead by example, providing hands-on support while coaching and developing team members
• Act as the primary point of contact for client and guest inquiries, ensuring prompt and effective resolution
• Build and maintain strong relationships with clients and internal stakeholders
• Coordinate facilities operations, including vendor management, office upkeep, and workspace readiness
• Identify opportunities to enhance service delivery and improve operational efficiency

Skills

Communication

Interpersonal skills

Organization

Multitasking

Client focus

Leadership

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking a service-driven and hands-on Client Relations & Facilities Supervisor to oversee front-of-house operations, including reception, concierge services, hospitality, and facilities coordination. This role is ideal for a proactive leader who thrives in a highly visible environment and takes pride in delivering a seamless, high-touch experience.Compensation: $30.00/hrKey Responsibilities:Supervise and support a small team of approximately 4 employees across reception, concierge, hospitality, and facilities functionsOversee daily front-of-house operations, ensuring a polished, welcoming, and professional environmentLead by example, providing hands-on support while coaching and developing team membersAct as the primary point of contact for client and guest inquiries, ensuring prompt and effective resolutionBuild and maintain strong relationships with clients and internal stakeholdersCoordinate facilities operations, including vendor management, office upkeep, and workspace readinessIdentify opportunities to enhance service delivery and improve operational efficiencyQualifications:Experience overseeing reception, concierge, hospitality, or facilities operations in a corporate or client-facing environmentPrior experience managing or mentoring a small team preferredStrong communication and interpersonal skills with a client-first mindsetHighly organized with the ability to multitask and adapt to evolving needsProfessional, detail-oriented, and solutions-focusedReporting Structure:This role manages a small team of approximately 4 employees and reports to the Client Relations Manager or Client Relations Director.Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.