Client Relations Specialist - Onsite or Remote

Handal's Auto Repair; Columbia (MD); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Handal's Auto Repair in Columbia, MD is seeking a professional Client Relations Specialist to build and maintain strong client relationships, respond to inquiries, and coordinate requests while ensuring a positive service experience. The role can be performed onsite or remotely based on business needs.

You will maintain accurate client records, communicate via phone and email, and collaborate with internal teams to resolve issues, aiming for outstanding customer satisfaction.

Qualifications

• Relevant experience in client relations or customer service.
• Strong written and verbal communication skills.
• Proficient with CRM systems and office software.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Respond to client inquiries and coordinate service requests.
• Maintain accurate client records in company systems.
• Build long-term relationships and ensure client satisfaction.
• Prepare reports and update databases.
• Collaborate with internal teams to resolve issues.

Skills

Communication

Multitasking

Time management

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Handal's Auto Repair in Columbia, MD is seeking a professional Client Relations Specialist to build and maintain strong client relationships, respond to inquiries, and coordinate requests while ensuring a positive service experience. The role can be performed onsite or remotely based on business needs.

You will maintain accurate client records, communicate via phone and email, and collaborate with internal teams to resolve issues, aiming for outstanding customer satisfaction.