Customer Experience Agent — On/Off-Site Support

Handal's Auto Repair; Jersey City (NJ); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Handal's Auto Repair is seeking a Customer Experience Agent in the Jersey City area to be the main point of contact for customers and ensure a positive experience across all interactions. The role can be performed on-site or off-site depending on business needs, offering flexibility for the right candidate.

You will respond to inquiries by phone, email, chat and other channels, provide accurate information about products, services, orders and policies, and assist with questions and requests.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, call center, administrative, or client support experience is a plus.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving, and interpersonal skills.
• Professional and courteous approach when interacting with customers.
• Comfortable using computers, email, spreadsheets, and customer management systems.
• Strong attention to detail and organizational skills.
• Ability to handle multiple customer requests while maintaining accuracy.
• Ability to work independently and as part of a team.
• Reliable internet connection and suitable workspace required for off-site work.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, accounts, orders, and company policies.
• Assist customers with questions, requests, and general support needs.
• Identify customer concerns and work toward timely and effective resolutions.
• Maintain professional and positive interactions with customers.
• Document customer communications, requests, and resolutions in company systems.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Schedule appointments and coordinate customer requests when necessary.
• Escalate complex issues to the appropriate department or supervisor.
• Process basic account updates, orders, forms, and service requests.
• Maintain accurate customer records and protect confidential information.
• Work with internal teams to improve customer service and resolve recurring issues.
• Meet established service, response-time, and customer satisfaction goals.
• Perform other customer service and administrative duties as assigned.

Skills

Active listening

Verbal communication

Written communication

Problem solving

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Handal's Auto Repair is seeking a Customer Experience Agent in the Jersey City area to be the main point of contact for customers and ensure a positive experience across all interactions. The role can be performed on-site or off-site depending on business needs, offering flexibility for the right candidate.

You will respond to inquiries by phone, email, chat and other channels, provide accurate information about products, services, orders and policies, and assist with questions and requests.