Client Support Specialist - Flexible Hours, Remote/Onsite

Handal's Auto Repair; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Training provided

Onsite or Offsite work options

Opportunity for ongoing employment

Job summary

Handal's Auto Repair in Fort Wayne, IN seeks a Client Support Representative to be the primary contact for clients, answering questions, resolving routine issues, and ensuring a positive client experience.

The successful candidate should have strong communication and problem-solving skills, be comfortable with computers and digital systems, and manage multiple requests while staying professional and detail-oriented. Onsite or offsite work options available.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer and client service skills.
• Professional, friendly, and positive attitude.
• Strong listening, problem-solving, and critical-thinking abilities.
• Comfortable using computers, email, internet-based systems, and customer support platforms.
• Ability to learn new software and internal systems quickly.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize client requests.
• Ability to remain calm and professional when handling challenging situations.
• Ability to work independently and as part of a team.
• Reliable attendance and dependable work habits.
• Previous customer service or office experience is a plus, but not required.

Responsibilities

• Respond to client inquiries through phone, email, live chat, and other channels.
• Provide accurate information regarding products, services, accounts, and processes.
• Listen to client concerns and identify solutions.
• Resolve routine client issues efficiently and professionally.
• Escalate complex questions to the appropriate department or supervisor.
• Maintain records of client interactions, requests, and resolutions.
• Follow up with clients when additional information is needed.
• Assist clients with account questions, service requests, and general support.
• Maintain a professional, friendly, and solutions-oriented approach.
• Communicate with internal departments to resolve client concerns.
• Stay current on company policies, products, services, and procedures.
• Protect confidential client and company information.
• Meet established service, quality, response-time, and productivity expectations.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Active listening

Attention to detail

Multitasking

Teamwork

Independent work

Calm under pressure

Job description

Handal's Auto Repair in Fort Wayne, IN seeks a Client Support Representative to be the primary contact for clients, answering questions, resolving routine issues, and ensuring a positive client experience.

The successful candidate should have strong communication and problem-solving skills, be comfortable with computers and digital systems, and manage multiple requests while staying professional and detail-oriented. Onsite or offsite work options available.