Client Relations Specialist

FF Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time

Collaborative team

Advancement opportunities

Client role growth

Job summary

FF Inc in New York, NY is seeking a Client Relations Specialist to manage day-to-day client communication and ensure customers receive responsive, professional support. You will work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships.

You’ll collaborate with internal teams to address client needs efficiently and clearly. This role suits someone who enjoys people work, takes ownership of follow-up, and can manage multiple client

Qualifications

• Strong verbal and written communication skills.
• Professional and personable approach to client interactions.
• Excellent organization and attention to detail.
• Ability to manage multiple client requests and priorities.
• Strong problem-solving and follow-up skills.
• Customer-focused and solutions-oriented mindset.
• Comfortable learning CRM platforms and other business systems.

Responsibilities

• Communicating directly with clients regarding questions, requests, and account needs.
• Building and maintaining positive client relationships.
• Providing timely updates and accurate product or service information.
• Following up with clients to ensure questions and concerns are addressed.
• Assisting with new client onboarding and account setup.
• Coordinating client requests with internal teams.
• Helping resolve routine account or service issues.
• Maintaining accurate client information and communication records.

Skills

Communication

Organization

CRM platforms familiarity

Multitasking

Professional demeanor

Tools

CRM platforms

Job description

New York, NY | Full-Time

About the Position

We’re hiring a Client Relations Specialist to help manage day-to-day client communication and ensure customers receive responsive, professional support.

You’ll work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships. You’ll also collaborate with internal teams to make sure client needs are addressed efficiently and information is communicated clearly.

This role is a strong fit for someone who enjoys working with people, takes ownership of follow-up, and can manage multiple client needs while staying organized.

Your Role on the Team

The Client Relations Specialist serves as an important connection between our clients and internal teams. Your responsibilities will include:

• Communicating directly with clients regarding questions, requests, and account needs
• Building and maintaining positive client relationships
• Providing timely updates and accurate product or service information
• Following up with clients to ensure questions and concerns are addressed
• Assisting with new client onboarding and account setup
• Coordinating client requests with internal teams
• Helping resolve routine account or service issues
• Maintaining accurate client information and communication records
• Updating account activity and client notes within CRM systems
• Monitoring open requests and ensuring appropriate follow-through
• Gathering client feedback and sharing relevant insights with the team
• Communicating service updates, promotions, and other relevant information
• Supporting overall client satisfaction and service quality

What We’re Looking For

• Strong verbal and written communication skills
• Professional and personable approach to client interactions l>Excellent organization and attention to detail
• Ability to manage multiple client requests and priorities
• Strong problem-solving and follow-up skills
• Customer-focused and solutions-oriented mindset
• Comfortable communicating with clients regularly
• Ability to collaborate effectively with different teams
• Dependable, proactive, and professional work style
• Comfortable learning CRM platforms and other business systems

Experience in client relations, client services, customer service, customer success, account support, hospitality, retail, or another customer-facing role is helpful but not required.

What We Offer

• Competitive compensation
• Paid training and ongoing support
• Full-time schedule
• Collaborative and supportive team environment
• Opportunities for advancement
• Opportunities within Client Relations, Client Services, Customer Success, and Account Management