Client Relations Manager - Remote

AllOne Health; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Immediate health insurance

Generous paid time off

401(k) with company match

EAP benefits for you and family

Career growth opportunities

Job summary

AllOne Health, a leader in workplace behavioral health, seeks a Client Relations Manager - Small Group to serve as the primary contact for organizational clients and ensure the delivery of Employee Assistance Program (EAP) services.

You will collaborate with internal teams to manage onboarding, drive engagement, and provide ongoing support for client groups, ensuring program satisfaction and successful implementation of EAP solutions.

Qualifications

• Bachelor's degree or higher in a related field.
• Strong interpersonal and relationship-building abilities.
• Excellent verbal and written communication, including presentations.
• Analytical mindset with ability to interpret utilization data.
• Proven ability to manage multiple tasks and deadlines.

Responsibilities

• Serve as primary liaison for a large portfolio of EAP client accounts.
• Build and maintain relationships with client HR teams and leadership.
• Coordinate onboarding, training, and communication plans for new clients.
• Develop engagement strategies to promote EAP awareness and utilization.

Skills

Client relationship mgmt

Communication skills

Public speaking

Analytical skills

Project management

Education

Bachelor's degree in Business/HR/Social Work/Psychology

Job description

AllOne Health is in the business of care; and service is what matters most. As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well‑being of their employees. By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work‑life resources, wellness and more through our Employee Assistance Programs (EAP).

Position Summary

The Client Relations Manager - Small Group serves as the primary point of contact for organizational clients, ensuring the successful delivery of Employee Assistance Program (EAP) services. This role focuses on managing client relationships, ensuring program satisfaction, and supporting the effective implementation of EAP solutions. The Client Relations Manager‑Small Group partners with internal teams and collaborates with external stakeholders to drive client engagement, program utilization, and service excellence.

What You’ll Do

Client Relationship Management

• Works collaboratively to serve as the liaison between the organization and a substantial number of EAP client accounts.
• Builds and proactively maintains relationships with client HR teams, leadership, and stakeholders, while balancing engagement with productivity.
• Collaborates with team members to learn about individual clients and strategizes together to conduct regular communications and support for the client group.
• Assesses any special needs or requirements of specific clients and works collaboratively to adjust programming accordingly and ensure satisfaction with EAP services.
• Performs in the context of a team of Client Relations Managers supporting the transactional and performance-specific needs of organizational clients.
• Available to be on‑call after‑hours as part of a shared rotation.

Program Implementation, Strategic Development, & Ongoing Support

• Coordinates the onboarding process for new clients, including service delivery setup, training, and communication plans.
• Collaborates with internal teams to provide standard offerings while working to align client‑specific goals and organizational culture within the scope of the EAP.
• Manages accounts with efficiency, ensuring fundamental access to all EAP services for members, and promotional assets are available to HR and Benefits managers.
• Provides ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively.

Engagement & Utilization

• Develops and executes engagement strategies to promote EAP awareness and utilization among client employees.
• Coordinates the delivery of presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics.

What You’ll Need

• Bachelor’s degree in business, Human Resources, Social Work, Psychology, or a related field.
• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.
• Strong interpersonal and relationship‑building skills.
• Excellent verbal and written communication, including presentation and public speaking abilities.
• Analytical skills to interpret utilization data and develop actionable insights.
• Proficiency in project management, multitasking, and meeting deadlines.
• Familiarity with mental health, wellness, and organizational behavior concepts is a plus.

Company Perks

• We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• Self‑Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
• Thinking about your future? – We have a 401(k)-retirement program with a company match
• Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds