Client Relations Manager

Environmental Enhancements, Inc.; Sterling (VA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401K plan with matching

Commission Pay

Paid Time Off

Company Paid Life Insurance

Supplemental Life Insurance available

Medical, Dental, Vision Insurance

Profit Sharing

Weekly Pay

Job summary

Environmental Enhancements, Inc. in Sterling, VA is hiring a Landscape Client Relations Manager to cultivate client connections and drive sales with a hands-on, relationship-focused approach.

The role blends CRM management, site coordination, and excellent communication to ensure client satisfaction. You will maintain CRM and bidding processes, oversee project details with production, and participate in budget and business development efforts.

Qualifications

• Extensive landscape knowledge: site analysis, grading, drainage, plant selection, hardscape.
• Experience delivering great client experiences through service.
• Must hold a Class C license with 3+ years of safe driving.
• Ability to learn CRM and estimating software.

Responsibilities

• Maintain CRM notes, contacts and calls daily.
• Assist in sales protocol development and implementation.
• Track upcoming jobs to bid with clients.
• Close sales and coordinate job specifics with production.
• Ensure client concerns are addressed promptly and professionally.
• Inform clients on job progress and updates.
• Coordinate with Operations Manager to meet expectations and stay on schedule.
• Verify vendor pricing matches bids.
• Assist in developing annual budget and new business plan.
• Conduct monthly site walk-throughs and document discrepancies.
• Ensure all company quality standards are met.
• Maintain updated contracts for all clients.

Skills

CRM software

Customer service experience

Communication skills

Self-motivation

Time management

Problem solving

Driver's license

Tools

Estimating software

Mobile technology familiarity

Job description

• Environmental Enhancements Careers
• Sterling
• Client Relations Manager

Client Relations Manager SMS Email Messenger Facebook Twitter LinkedIn Whatsapp Full-time Starting at $70,000.00 per year Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is a canvas waiting to be transformed? If you're a dynamic individual who excels in relationship-building, desires clear communication, and revels in public recognition, Environmental Enhancements invites you to join our family as a Landscape Client Relations Manager where your motivation meets opportunity.

Qualifications

• High level of confidence and comfort ability with mobile technology and computers is a MUST
• Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc.
• Plant identification and care; including disease, pruning, and insect ID experience
• Customer Service Experience required; understand how to create a great experience with the client
• Able to conduct a thorough site analysis
• Proficient in or able to learn customer relationship management software, and our estimating software
• Able to analyze drainage and grading requirements
• Excellent communication skills
• Self- motivate and Goal Oriented
• Punctual and detail-oriented.
• A problem solver with quick ability for flexibility
• A class \"C\" drivers license with 3+ years of safe driving experience

Responsibilities

• Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
• Assist in the development and implementation of the company's sales protocol
• Tracks upcoming jobs to bid with existing clients
• Closes sale and coordinates job specifics with production
• Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner
• Continuedly informs and updates client as to job progress or lack thereof
• Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
• Ensures that vendor invoice pricing is accurate and as bid
• Assist in the development, implementation, and achievements of the company's annual budget
• Assists in the development and implementation of the company's new business development plan
• Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
• Ensure all company quality standards are met
• Maintains updated contracts for all clients in assigned portfolio

Benefits

• 401K plan with matching
• Commission Pay
• Paid Time Off
• Company Paid Life Insurance
• Supplemental Life Insurance available
• Medical, Dental, Vision Insurance
• Profit Sharing
• Weekly Pay

Supplemental pay

• Commission pay

Environmental Enhancements - Sterling 22311 Shaw Rd, Sterling, VA 20166, USA