Client Relations Manager

Covington & Burling LLP; New York (NY); Hybrid; USD 159,000 - 224,000; Full time

Job summary

A leading law firm seeks a Client Relations Manager to enhance key client relationships and collaborate with senior lawyers and business development teams. This role involves implementing strategic growth initiatives and analyzing market opportunities. The ideal candidate will hold a Bachelor's degree, possess significant experience in business development, and demonstrate strong leadership and communication skills in a hybrid workplace.

Benefits

Comprehensive benefits package including healthcare

Qualifications

• Minimum 5 years of experience in professional services marketing and business development.
• Previous law firm experience is desirable.
• Substantive involvement in client targeting or business generation initiatives.

Responsibilities

• Support relationship managers in achieving established benchmarks.
• Project manage efforts around new business generation.
• Analyze industry and market data to identify client needs.

Skills

Interpersonal skills

Communication skills

Leadership

Project management

Education

Bachelor’s degree in business, marketing, communications, or related field

MBA

Tools

Salesforce

Excel

PowerPoint

Word

Job description

Direct message the job poster from Covington & Burling LLP

Senior Staff Recruiter at Covington & Burling LLP

We are looking for a strategic, detail and results-oriented Client Relations Manager to identify and pursue opportunities to expand key client relationships. This high visibility role works closely with senior lawyers, and collaboratively with the firm’s global business development team, as well as other internal departments to support systematic programs and initiatives to leverage the highest value expansion efforts globally.

The position reports to the Senior Manager of Client Relations, based in New York.

Duties & Responsibilities

Relationship Management Program

• Support relationship managers (RMs) to meet established benchmarks and implement industry best practices for key account management.
• Work with RMs to develop, execute, and benchmark against annual client plans to expand in strategic growth areas.
• Facilitate regular meetings between RMs, senior stakeholders, and key clients.
• Identify opportunities with individual clients and connect appropriate firm lawyers to pursue these opportunities.
• Evangelize use of marketing dashboards as a daily management tool to spot opportunities for collaboration and pursue objectives in annual plans.
• Collaborate with other Marketing & Business Development (BD) team members to assure coordinated approaches to RM clients with key firm initiatives.
• Analyze industry, client, legal, and market data to proactively identify potential client needs. Support RM-related initiatives, including client events, CLEs, and briefings.

Business Development & Marketing

• Project manage efforts around new business generation with existing and new clients.
• Proactively work with the BD team on pitches, RFPs, and RFIs including relationship overviews, applicable successes, and experience lists.
• Conduct preparatory sessions with attorneys prior to client meetings. Track win/loss record.
• Create compelling pitch materials, including by managing contributions of junior members of the client relations team.
• Leverage firm’s Market Research team to analyze market opportunities and to assist attorneys/groups in preparation for client meetings.
• Teach junior client relations team members the correct protocols for organizing and maintaining RM and key client plans, notes, emails, and details in Salesforce. Monitor compliance.
• Other responsibilities as assigned and required. Timely and regular attendance.

Qualifications

• Bachelor’s degree required, ideally in business, marketing, communications, or related field. MBA a plus.
• Minimum of 5 years of experience in professional services marketing and business development. Demonstrated background of accomplishment in marketing and business development. Previous law firm experience is desirable.
• Substantive involvement in client targeting or business generation initiatives is preferred.
• Excellent interpersonal, written, and oral communications skills.
• Demonstrated leadership and initiative.
• Creative, value-added orientation.
• Proven ability to work effectively and collaboratively and to provide high-quality work product while managing tight deadlines and competing priorities.
• Advanced knowledge of Excel, PowerPoint, and Word. Experience with Salesforce is a plus.

Reports to: Senior Client Relations Manager

Status: Non-Exempt

Workplace type: Hybrid

Salary range is $159,000 - $224,000 dependent on experience.

Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package, including healthcare insurance. Learn more about benefits at Covington.

https://www.cov.com/en/careers/staff/benefits

Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Law Practice

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