Client Relations Manager

Opensity solutions; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions seeks a Client Relationship Manager to oversee client partnerships, lead daily operations, and ensure high-quality service delivery.

You will manage a team, support business objectives, and collaborate with internal teams to address client needs in a fast-paced environment.

This role offers a competitive compensation range and a comprehensive benefits package, with pay depending on location and experience.

Qualifications

• 3–5 years of experience in office services, hospitality, or workplace operations.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and workplace systems.

Responsibilities

• Serve as the primary contact for client relationships and daily operations.
• Lead, develop, and manage team performance with coaching and feedback.
• Support hiring, training, and employee engagement initiatives.
• Partner with internal teams to address employee-related matters.
• Oversee meeting room operations and space management.
• Monitor performance metrics and service levels, driving improvements.
• Maintain operational playbooks and documentation; conduct site walkthroughs.
• Coordinate projects, timelines, and deliverables.

Skills

Client relationships

Leadership

Communication

Organizational skills

Multitasking

MS Office

Office operations

Hospitality

Tools

Microsoft Office

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.ROLES & RESPONSIBILITIES:Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needsMaintain a professional, organized, and client-ready environment at all timesParticipate in leadership discussions, providing updates on performance, challenges, and opportunitiesDevelop and maintain processes and procedures to support efficient service deliveryMonitor performance metrics and service levels, identifying opportunities for improvementMaintain and update operational documentation and playbooksBuild and maintain strong client relationships through consistent communication and service deliveryConduct regular site walkthroughs to ensure a high standard of appearance and functionalityAddress concerns and service requests promptly, ensuring resolution and follow-upOversee meeting and conference room operations, including setup, coordination, and space managementMonitor room usage and ensure spaces are properly maintained and ready for useSupport mail and print services as needed, ensuring accuracy and timely completionAssist with project coordination, including tracking progress, timelines, and deliverablesLead, develop, and manage team performance, providing coaching and feedbackSupport hiring, training, and employee engagement initiativesPartner with internal teams to address employee-related matters and support retentionParticipate in training and development to strengthen leadership and operational performanceKNOWLEDGE, SKILLS & ATTRIBUTES:3–5 years of experience in office services, hospitality, or workplace operationsPrevious leadership or supervisory experience preferredStrong communication and relationship management skillsAbility to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Office and workplace systemStrong attention to detail and organizational skillsQUALIFICATIONS:Client-focused mindsetLeadership and accountabilityOperational efficiencyProblem-solving and decision-makingAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is 90,000 to 105,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)#LI-KB1Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.