Client Relations Manager

JML Landscape Management; Monroeville (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

401(k) with company match

Paid vacation and holidays

Laptop and phone

Performance-based incentive program

Accelerated professional development

Job summary

JML Landscape Management in Monroeville, PA is seeking an Account Manager to build and foster relationships with clients, present recommendations for property improvements, and manage all client communications within the portfolio.

This role focuses on promoting landscape enhancements, maintaining site visit schedules, and driving revenue, profitability, and contract renewals while delivering exceptional service to a growing local base.

Qualifications

• 3+ years' experience in the landscape industry in an account management or similar capacity.
• Exceptional interpersonal communication and relationship building skills
• Strong organization and conflict management abilities
• Capacity to make critical judgments, solve problems and demonstrate careful attention to detail
• Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
• Experience in managing enhancement sales and estimation
• A Winning Attitude!

Responsibilities

• Build and foster relationships with clients and ensure satisfaction
• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
• Manage all customer communication within client portfolio.
• Partner with client to actively promote landscape enhancements to beautify existing properties.
• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
• Lead in the resolution of customer problems or concerns.
• Achieve revenue, profitability, and contract renewal goals.
• Ensure renewals of each current account within the customer portfolio.

Skills

Interpersonal communication

Relationship building

Organization

Conflict management

Problem solving

Attention to detail

Self-motivation

Landscape account management

Job description

The Opportunity

Growth Creates Opportunity! We Are Seeking An A-Player To Join Our Vibrant Local Business, Which Is Part Of a Progressive Horticultural Organization With National Reach. As An Account Manager, You'll

• Build and foster relationships with clients and ensure satisfaction
• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
• Manage all customer communication within client portfolio.
• Partner with client to actively promote landscape enhancements to beautify existing properties.
• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
• Lead in the resolution of customer problems or concerns.
• Achieve revenue, profitability, and contract renewal goals.
• Ensure renewals of each current account within the customer portfolio.

If this sounds exciting to you, we are seeking a leader with these qualifications:

• 3+ years' experience in the landscape industry in an account management or similar capacity
• Exceptional interpersonal communication and relationship building skills
• Strong organization and conflict management abilities
• Capacity to make critical judgments, solve problems and demonstrate careful attention to detail
• Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
• Experience in managing enhancement sales and estimation
• A Winning Attitude!

As An Account Manager, You Will Enjoy

• Family company culture from the ground up
• Industry leading compensation
• Quarterly and annual performance-based incentive program
• Paid vacation and holidays
• Company vehicle, laptop and phone
• Full suite of health insurance -- medical, dental, vision, etc.
• 401(k) with company match
• Accelerated professional development opportunities