Client Relations Manager

ABC Imaging; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

ABC Imaging is seeking a Client Relations Manager to oversee operations at a client site. The role involves managing staff, ensuring quality deliverables, and maintaining client relationships. Ideal candidates will have strong leadership and customer service skills, with a background in print services preferred.

Qualifications

• 2+ years related experience in print is a plus.
• Knowledge of equipment and production materials.
• Ability to handle multiple tasks while maintaining focus.

Responsibilities

• Manage facility operations and supervise Client Relations Specialists.
• Ensure high-quality deliverables and manage administrative responsibilities.
• Communicate regularly with the Client Relations District Manager.

Skills

Leadership

Customer Service

Organizational Skills

Troubleshooting

Education

High School Diploma

Bachelor’s Degree (preferred)

Job description

POSITION SUMMARY:

ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Produces high quality deliverables for clients to meet deadlines.
• Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
• Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
• Ensure that all equipment is properly maintained and upgraded.\
• Recommend new acquisitions that will increase productivity.
• Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
• Escalates all open helpdesk tickets daily.
• Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
• Reviews and keep the Client Relations Operations Manuals updated.
• Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.
• Manages inventory and organize supplies.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

• High School Diploma, bachelor’s preferred
• At least 2 years related to print experience is a plus
• Knowledge of equipment and production materials.
• Demonstrated leadership to motivate and monitor the progress of all employees.
• Superior customer service ability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to troubleshoot software/hardware problems.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.