Customer Relations Coordinator I

Bio-Rad Laboratories; California (MO); Remote; USD 41,000 - 71,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Relations Coordinator I to enhance customer satisfaction through effective communication and problem resolution. This role involves serving as the main point of contact for customer inquiries and collaborating with internal departments to ensure timely resolutions. The ideal candidate will have strong customer service skills and the ability to manage challenging situations effectively.

Benefits

Health Benefits

Wellness Programs

Education Benefits

401k

Employee Stock Purchase

Qualifications

• 2+ years of experience in Customer Service/Sales Support.
• Strong people and phone skills.

Responsibilities

• Serve as the key contact for customer inquiries and complaint resolution.
• Address customer inquiries during various stages of the sale cycle.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Education

High School Diploma

Some College Coursework

Job description

Join to apply for the Customer Relations Coordinator I role at Bio-Rad Laboratories.

The Customer Relations Coordinator exists to provide one-touch resolution to inquiries, complaints, and issues. The role will act as a liaison between customers and internal departments to ensure accurate and timely resolution, analyze customer needs, and propose solutions to address business challenges.

How You’ll Make An Impact

1. Serve as the key contact for customer inquiries and complaint resolution.
2. Address customer inquiries, issues, and complaints during various stages of the sale and post-sale cycle to ensure high customer satisfaction.
3. Collaborate with operations to understand and communicate commitments and status to customers.
4. Identify and resolve problems in a timely manner.
5. Manage difficult or emotional customer situations.
6. Inform customers about specifications and features to enhance their experience.
7. Communicate clearly and persuasively in positive and negative situations.
8. Listen actively, seek clarification, and respond effectively to inquiries.
9. Perform additional tasks as assigned by the Supervisor.

What You Bring

• High school diploma; some college coursework preferred.
• 2+ years of experience in Customer Service/Sales Support or similar environment.
• Strong people and phone skills.
• High-quality customer service skills.
• Basic understanding of customer relationship management.
• Accurate data entry, general computer skills, organizational skills.
• Ability to quickly learn and understand product knowledge.

Location: Remote work available anywhere in the U.S.

Total Rewards Package: Competitive and comprehensive, including health benefits, wellness programs, education benefits, 401k, employee stock purchase, and more.

Compensation: Estimated annual salary ranges from $41,000 to $70,100, based on location, experience, and other factors. Eligible for a variable annual bonus based on performance.

Who We Are

Bio-Rad has been advancing science and healthcare for over 70 years, offering a collaborative global work environment and empowering employees to make an impact.

EEO Statement

We are an equal opportunity employer welcoming candidates of all backgrounds, including veterans and individuals with disabilities.

Important Notices

We do not accept unsolicited agency resumes unless authorized. Beware of scams impersonating Bio-Rad recruiters.