Client Relations Manager

Heartland LLC; Pittsburgh (Allegheny County); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time-off

Referral program

Vision insurance

Life Insurance

Job summary

HeartLand is hiring a Client Relations Manager in Pittsburgh to support the CRM team, manage client relationships, and deliver exceptional service. The role focuses on proactive communication, schedule optimization, and expanding opportunities within the existing client base.

The ideal candidate has at least two years of commercial landscaping management experience, fluent MS Office use, and a commitment to safety and customer satisfaction. Competitive base salary with benefits will be offered.

Qualifications

• Minimum of two years’ experience in commercial landscaping with management experience.
• Functional proficiency in speaking and understanding Spanish is preferred but not required.
• Knowledge of regulations and standards of the landscape industry for the region.
• Proficiency with computer programs such as Microsoft Word, Excel, and Outlook.

Responsibilities

• Communicate competently with current customers to ensure all service needs are met.
• Work with management to determine best practices and schedules for services.
• Introduce and develop new landscape opportunities for current customers.
• Sustain relationships to encourage renewals and referrals.
• Maintain records of contract services and enhancements for each customer base.

Skills

Management experience

Spanish (preferred)

MS Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

We have been providing quality landscape services for Pittsburgh, PA for more than 40 years, cultivating manicured grounds, healthy plants, and vibrant flowers. The roots of our business, however, have always been our people. Our teams are built on a foundation of respect, trust and honesty; take care of people first and they'll take care of providing the exceptional service that every client experiences with JML.

Job Description

Client Relations Manager

Full Time-Exempt

Are you looking for a great opportunity to join a team of landscape professionals who manage and enhance some of the Pittsburgh metro area's finest commercial landscape properties? What if we throw in an attractive base salary, benefits, professional development and the opportunity to work in a company that believes in taking care of our employees so they can focus on taking care of our customers to build on our outstanding reputation. If you answered “yes” this might be a great opportunity for you.

Client Relations Manager will provide essential support to the Client Relations Manager (CRM) team. This role is ideal for an energetic and organized individual who thrives on supporting client relationships and delivering exceptional service.

Job Duties:

• Communicate competently with current customers to ensure all customer service needs are being met.
• Work with management staff to determine best practices and schedules for services being performed.
• Introduce and develop new landscape opportunities for current customer base.
• Sustain relationships with current customers to encourage contract renewals and referrals.
• Maintain accurate records of the contract services and enhancement work being performed for specified customer base.
• Help create proposals for contract renewals and production reviews for new properties in accordance with both established company procedures and in a manner that takes into account the unique attributes and service requirements for individual properties.
• Familiarity with Winter Services contracts and performance specifications for each assigned property’s snow removal and deicing is essential to assure both performance and profitability. Actual work performed relative to the property’s snow removal and deicing specifications must be continually tracked to assure compliance.
• Carry out all activities in a professional, proactive manner and with the goal of creating long-term client relationships.
• Perform Route Manager duties as needed throughout the winter session.
• Participate with others on the JML team to coordinate and carry out activities that are for the benefit of the Branch and the Company as a whole.
• Perform other such duties as may be assigned by senior management.

Requirements:

Our ideal candidate will be a self-motivated, self-disciplined individual seeking to further his/her career within landscape services. Specific qualifications include:

• Must have a minimum of two years’ experience in commercial landscaping with management experience.
• Functional proficiency in speaking and understanding Spanish is preferred but not required;
• Knowledge of regulations and standards of the commercial and residential landscape industry specific to the region.
• Working proficiency with computer programs such as Microsoft Word, Excel, and Outlook.
• Familiarity with the best practices regarding safety for crew members, the public, and the environment.
• 401(k)
• Health insurance
• Paid time-off
• Referral program
• Vision insurance
• Life Insurance

Pay Range

60,000+

Location Information

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Employer Privacy Policy

HeartLand Diversity & Inclusion Statement

At HeartLand, we believe in the inherent worth of every individual. Guided by our core principle of Respect — “We believe in the Golden Rule” — we are committed to fostering a workplace where everyone is treated with dignity and fairness.

Our teams reflect the rich diversity of the communities we serve. We welcome people of all backgrounds, experiences, and perspectives, knowing that diversity makes us stronger and more effective.

We are intentional in cultivating an environment where everyone feels safe, supported, and empowered to grow. Through equitable practices and a culture of inclusion, we ensure that opportunity is extended to all.

At HeartLand, we don’t just grow landscapes — we grow people. That’s how we create enduring value for our team, our clients, and our communities.

HeartLand is an equal opportunity employer that values respect, inclusion, and the dignity of every person.

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