CLIENT RELATIONS MANAGER

ci design, inc.; Boston (MA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Commuter benefits

PTO

Paid company holidays

Job summary

Ci design, inc. in Boston, MA is seeking a Client Relations Manager to lead efforts to foster and grow client relationships across the firm's market sectors and raise brand awareness within the AEC industry.

Reporting to Principals, this role works with Ci's leadership to strengthen existing relationships, identify new opportunities, and position the firm competitively. The position emphasizes strategic thinking, communication, and collaboration across offices.

Qualifications

• 10+ years of experience in client relations or a related role within the AEC industry.
• Strong knowledge and understanding of the AEC industry and market trends.
• Established relationships and a strong professional network within the AEC industry.
• Proven ability to foster, maintain, and grow long-term client relationships.
• Excellent interpersonal, communication, and presentation skills.
• Strategic thinker with strong organizational and relationship-building skills.
• Ability to identify opportunities and support the firm’s continued growth across all market sectors.
• Ability to collaborate effectively with Firm Principals, senior leadership, and teams across multiple offices.
• Strong professional presence with the ability to represent Ci at client meetings, industry events, and conferences.
• Self-motivated, proactive, and comfortable working both independently and within a highly collaborative environment.

Responsibilities

• Support leadership in fostering and growing existing relationships.
• Must be a strategic thinker with strong Science & Technology (S&T) relationships within the AEC industry.
• Develop strategies for new business and new opportunities.
• Work with Firm Principals to develop long and short-term business development goals, targets and priorities.
• Maintain database to track company and contact information, opportunities, etc.
• Conduct market research to identify new opportunities and stay up-to-date on industry trends.
• Identify and suggest industry and/or community events, conferences and speaking engagements: attend and represent Ci as needed. This includes regional and national events across multiple offices.
• Prepare impactful materials such as pitches and presentations for prospective client meetings and interviews.

Skills

Client relations

AEC industry

Relationship-building

Interpersonal skills

Presentation skills

Strategic thinking

Organizational skills

Networking

Team collaboration

Job description

CLIENT RELATIONS MANAGER

Department: GENERAL

Employment Type: Full Time

Location: BOSTON, MA

Reporting To: PRINCIPALS

Compensation: $89,000 / year

Description

The Client Relations Manager leads Ci’s efforts to foster and grow client relationships across the firm’s diverse market sectors and increase brand awareness within the AEC industry. Reporting directly to the senior leadership team, this individual works closely with Firm Principals and leadership across Ci’s offices to strengthen existing relationships, identify new opportunities, and position the firm competitively in the marketplace.

KEY RESPONSIBILITIES

• Support leadership in fostering and growing existing relationships
• Must be a strategic thinker with strong Science & Technology (S&T) relationships within the AEC industry.
• Develop strategies for new business and new opportunities
• Work with Firm Principals to develop long and short-term business development goals, targets and priorities.
• Maintain database to track company and contact information, opportunities, etc.
• Conduct market research to identify new opportunities and stay up-to-date on industry trends
• Identify and suggest industry and/or community events, conferences and speaking engagements: attend and represent Ci as needed. This includes regional and national events across multiple offices.
• Prepare impactful materials such as pitches and presentations for prospective client meetings and interviews

SKILLS, KNOWLEDGE AND EXPERTISE

• 10+ years of experience in client relations or a related role within the AEC industry
• Strong knowledge and understanding of the AEC industry and market trends
• Established relationships and a strong professional network within the AEC industry
• Proven ability to foster, maintain, and grow long-term client relationships
• Excellent interpersonal, communication, and presentation skills
• Strategic thinker with strong organizational and relationship-building skills
• Ability to identify opportunities and support the firm’s continued growth across all market sectors
• Ability to collaborate effectively with Firm Principals, senior leadership, and teams across multiple offices
• Strong professional presence with the ability to represent Ci at client meetings, industry events, and conferences
• Self-motivated, proactive, and comfortable working both independently and within a highly collaborative environment

BENEFITS

• Opportunity to work on diverse projects.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.