Client Relations & Loan Support Associate

First National Bank of Omaha; Fremont (NE); On-site; USD 48,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401k with matching

Time off programs

HSA/Dependent Care

Employee banking

Growth opportunities

Tuition assistance

Disability insurance

Job summary

First National Bank of Omaha is seeking a customer-facing professional to support the business customer segment with deposit and lending processing, loan closing documentation, and related needs. You will build strong relationships with peers, customers, and lending staff.

This role emphasizes accuracy, confidentiality, and exceptional service as you handle loan payments, commercial deposits, and real estate service forms, with onsite work at the posted location.

Qualifications

• Minimum two years’ experience in the banking industry.
• Strong client service background and skills.
• Ability to handle confidential and sensitive information.
• Strong written and interpersonal communication when greeting clients and vendors.
• Ability to complete multiple assignments with quality, accuracy and within deadlines.
• Exceptional attention to detail.
• High school diploma or GED.

Responsibilities

• Greeting and assisting customers
• Facilitating customer research and corrections
• Processing loan payments, advances, and maintenance
• Origination and maintenance of Commercial deposit accounts
• Real Estate service form assistance
• Loan system workflow assistance
• Loan tracking tasks
• Loan document review
• Loan closing assistance
• Complex loan processing (e.g.- Construction Draws, Floor plans)
• Provide Operational support to lending staff

Skills

Customer service

Discretion

Written & verbal communication

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

First National Bank of Omaha is seeking a customer-facing professional to support the business customer segment with deposit and lending processing, loan closing documentation, and related needs. You will build strong relationships with peers, customers, and lending staff.

This role emphasizes accuracy, confidentiality, and exceptional service as you handle loan payments, commercial deposits, and real estate service forms, with onsite work at the posted location.