Relationship Associate, Loan Operations

First National Bank of Omaha; Fremont (NE); On-site; USD 48,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401k with matching

Time off programs

HSA/Dependent Care

Employee banking

Growth opportunities

Tuition assistance

Disability insurance

Job summary

First National Bank of Omaha is seeking a customer-facing professional to support the business customer segment with deposit and lending processing, loan closing documentation, and related needs. You will build strong relationships with peers, customers, and lending staff.

This role emphasizes accuracy, confidentiality, and exceptional service as you handle loan payments, commercial deposits, and real estate service forms, with onsite work at the posted location.

Qualifications

• Minimum two years’ experience in the banking industry.
• Strong client service background and skills.
• Ability to handle confidential and sensitive information.
• Strong written and interpersonal communication when greeting clients and vendors.
• Ability to complete multiple assignments with quality, accuracy and within deadlines.
• Exceptional attention to detail.
• High school diploma or GED.

Responsibilities

• Greeting and assisting customers
• Facilitating customer research and corrections
• Processing loan payments, advances, and maintenance
• Origination and maintenance of Commercial deposit accounts
• Real Estate service form assistance
• Loan system workflow assistance
• Loan tracking tasks
• Loan document review
• Loan closing assistance
• Complex loan processing (e.g.- Construction Draws, Floor plans)
• Provide Operational support to lending staff

Skills

Customer service

Discretion

Written & verbal communication

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

Support the business customer segment through deposit and lending transaction processing, loan closing documentation support, and other business customer needs to be identified. Develop and maintain a strong working relationship with peers, customers, and lending staff.

This is a customer facing role

About This Role

Key Accountabilities (not limited to)

• Greeting and assisting customers
• Facilitating customer research and corrections
• Processing loan payments, advances, and maintenance
• Origination and maintenance of Commercial deposit accounts
• Real Estate service form assistance
• Loan system workflow assistance
• Loan tracking tasks
• Loan document review
• Loan closing assistance
• Complex loan processing (i.e.- Construction Draws, Floor plans)
• Provide Operational support to lending staff

The Ideal Candidate for This Role

Basic Qualifications

1. Minimum two years’ experience in the banking industry
2. Strong client service background and skills
3. Demonstrated ability to handle confidential and sensitive information
4. Demonstrated written and exceptional interpersonal communication on telephone and personally when greeting clients/prospects/vendors
5. Ability to complete multiple assignments/projects with quality, accuracy and within set deadlines.
6. Exceptional attention to detail
7. High school diploma or GED

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $47,613.00-$78,560.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

Bilingual Careers Internships & Trainee Program

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here. FNBO endeavors to make our site accessible to any and all users.