Client Relations Lead - Flexible Schedule & Growth Impact

ABC Imaging; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision

PTO

Job summary

ABC Imaging is seeking a Client Relations Manager in Milwaukee to be the friendly, go-to heartbeat of our team. You’ll ensure top-quality client work, manage administrative and billing targets, and orchestrate shop operations—from staffing to budgets.

You’ll lead with customer service, organize cross-functional tasks, and oversee equipment maintenance. The role offers flexible scheduling and a real impact on processes and products, with competitive compensation and benefits.

Qualifications

• High school diploma; bachelor’s preferred.
• 2+ years in print or related roles a plus.
• Knowledge of print equipment and materials.
• Leadership, strong customer service, and clear communication.
• Excellent organizational and multitasking skills.
• Problem-solving for software/hardware issues.

Responsibilities

• Deliver top-quality client work on time.
• Own admin for technical and billing targets (meter reads, time reporting, equipment maintenance).
• Orchestrate shop operations: staffing, scheduling, budgets.
• Keep equipment in good shape and spot productivity upgrades.
• Ensure accurate billing and resolve issues.
• Track and manage helpdesk tickets daily.
• Support Major Account Managers with client outreach, site visits, and events.
• Maintain up-to-date Client Relations Manuals and report to the District Manager.
• Manage inventory and supplies.

Skills

Leadership

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Print equipment knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

Print equipment

Print materials

Job description

ABC Imaging is seeking a Client Relations Manager in Milwaukee to be the friendly, go-to heartbeat of our team. You’ll ensure top-quality client work, manage administrative and billing targets, and orchestrate shop operations—from staffing to budgets.

You’ll lead with customer service, organize cross-functional tasks, and oversee equipment maintenance. The role offers flexible scheduling and a real impact on processes and products, with competitive compensation and benefits.