Client Relations Director

Centria Autism; Baltimore (MD); Remote; USD 55,000 - 65,000; Full time

Job summary

An established industry player in autism services is seeking a Client Relations Director to drive growth at their centers. This dynamic role involves building a referral network, enhancing local awareness, and collaborating with various departments to promote the brand. The ideal candidate will possess strong communication and organizational skills, along with a background in sales or ABA. Join a mission-driven team dedicated to making a difference in the lives of children with Autism Spectrum Disorder. If you're passionate about helping others and have a knack for relationship-building, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years of sales and/or ABA experience preferred.

Responsibilities

• Build referral base to champion centers’ growth.
• Increase local awareness of services through events.
• Work interdepartmentally to enhance company brand.

Skills

Communication Skills

Sales Experience

Analytical Skills

Interpersonal Skills

Organizational Skills

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Suite

G Suite

PC Software

Job description

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

Position Summary

The Client Relations Director is responsible for growing the Centria Autism and Life Skills Autism Academy (LSAA) centers to full capacity.

Success Measures

Success measures include number of qualified leads coming in and converting to active clients. The most important success measure is speed to reach capacity at Centria Autism Centers and Life Skills Autism Academies.

Rate

$55,000 to $65,000 plus bonus opportunity

Duties and Responsibilities

The below reflects the essential functions considered necessary for this role and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

• Build a broad referral base to champion the centers’ growth.
  • Call and visit potential referring providers including, but not limited to:
    • Pediatricians
    • Neurologists
    • Licensed Psychologists
    • Case Managers
    • Speech Therapists
    • Occupational Therapists
    • Hospital Systems
    • Schools/Daycares
• Increase local awareness of Centria and LSAA service offerings.
  • Research and attend events in the area (conferences, 5ks, information events, etc.).
  • Join influencer groups to advertise the centers’ offerings.
  • Host Autism Activity Days, movie events, etc.
  • Talk to employer benefit managers to become a preferred provider.
• Work interdepartmentally to build the company brand.
  • Work with marketing to create and disperse company promotional materials.
  • Work with payor relations to increase payor direct referrals.
  • Work with Clinical Directors to engage them in marketing efforts and understand selling points of their centers.
• Ensure Centria Autism and LSAA locations are appropriately promoting the company brand.
  • Visit locations to evaluate aesthetics including but not limited to, cleanliness, organization, and general appeal.
• Other duties as needed.

Qualifications

Education

Bachelor’s degree or equivalent experience

Work Experience

2+ years of sales and/or ABA experience

Equipment and Technology Requirements

• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Knowledge and Skills

• Proficiency in PC software, especially spreadsheet programs;
• Strong communication skills, both written and verbal with internal and external stakeholders;
• Ability to build rapport with referral sources
• Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Excellent interpersonal and listening skills;
• Experience analyzing and summarizing data clearly and concisely;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality;
• Established track record of generating new business.

Working Conditions

• This is a remote position that requires daily travel to visit referral sources, centers, host events, etc.
• Some extended travel to markets outside of the local market may be required.

Physical Demands

Must be able to drive for long periods of time and sit or stand for extended periods of time to present to providers and host events.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Life Skills Autism Academy reserves the right to amend this job description at any time, with or without written notice.

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