Client Relations Coordinator

Openkrill; United States; Remote; USD 14,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Paid holidays

Work equipment stipend

Flexible schedule

Job summary

LVH is the premier home chartering service for the world’s elite. We seek a Client Relations Coordinator to support management, qualify leads, and maintain CRM data.

You will liaise with luxury clients across channels, prepare proposals, and assist in the deal-closing process with accuracy and teamwork.

Bachelor's degree required; 3+ years in hotel/travel concierge or executive support; fluent English; CRM and Google Suite proficiency; flexible schedule.

Qualifications

• 3+ years of focus experience with hotel, travel, concierge & executive support.
• Experience with luxury or high-net-worth clients is preferred but not required.
• Bachelor's degree is a minimum educational requirement.

Responsibilities

• Manage initial communication with clients across email, calls, chat, etc.
• Build and maintain client profiles within the CRM system.
• Qualify inbound leads through assessment of background and requirements.
• Assign high-value leads to Client Relations Directors.
• Support the team throughout all stages of the deal-closing process.
• Ensure data accuracy and proper tracking in the CRM system.
• Prepare PAC templates based on client requirements.
• Reach out to property owners and managers to confirm availability and terms.
• Assist in creating and submitting proposals for review.

Skills

Concierge experience

Luxury client handling

English communication

CRM proficiency

Education

Bachelor's degree

Tools

CRM software

Google Workspace

Job description

LVH is the premier home chartering service for the world's elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required.

ESSENTIAL FUNCTIONS

• Manage all initial communication with clients across multiple channels (email, calls, chat, etc.)
• Build and maintain comprehensive client profiles within the CRM system
• Qualify inbound leads through initial assessment of client background, preferences, and requirements
• Assign high-value and suitable leads to Client Relations Directors
• Support the team throughout all stages of the deal-closing process
• Ensure accuracy, completeness, and proper tracking of data within the CRM system
• Monitor and trace lead sources to support marketing insights and future initiatives
• Prepare documents and conduct research as needed to support client requirements
• Prepare PAC (Pricing and Availability Check) templates based on client requirements
• Reach out to property owners and managers to confirm availability, pricing, and terms
• Assist in creating proposals based on provided instructions
• Submit proposals for review and approval by the Team Lead and/or Director
• Perform other related tasks as assigned by the Client Relations Director - Operations

SKILL AND KNOWLEDGE QUALIFICATIONS

• 3+ years of focus experience with hotel, travel, concierge & executive support
• Experience with luxury or high-net-worth clients is preferred but not required
• Bachelor's degree is a minimum educational requirement
• Exceptional verbal and written English communication skills
• Strong experience with CRM, Google Suite, and other organizational tools
• Multi-tasking capabilities and working effectively under deadlines
• Knowledge of customer service principles and best practices
• Focuses and works together with team members in accomplishing work objectives.
• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
• Sets high standards of performance for self-assuming responsibility and accountability

COMPENSATION

• Competitive gross monthly salary ranging from €1,100 to €1,300
• Performance-based bonus
• Minimum of 20 days of paid annual leave
• Paid public holidays in accordance with the Serbian holiday calendar
• Paid sick leave in accordance with applicable Serbian labor laws
• Work equipment stipend
• Private health insurance
• Flexible work schedule, subject to business needs and management approval