Client Relations Coordinator

Imperio Global; City of Rochester (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Imperio Global in Rochester, NY is seeking a Client Relations Coordinator to support relationships between campaigns, customers, clients and internal teams. This on-site role emphasizes people skills and professional communication.

Day-to-day responsibilities include representing clients professionally during customer interactions, building and maintaining positive relationships, and supporting campaigns and sales teams to ensure a strong customer experience.

Qualifications

• Experience in customer service or other customer-facing roles is useful, though full training is provided.
• On-site role in Rochester NY with no remote option.
• Strong communication and relationship-building skills.

Responsibilities

• Representing clients professionally during customer interactions
• Building and maintaining positive customer relationships
• Supporting customer acquisition and marketing campaigns
• Helping ensure a consistently strong customer experience
• Working alongside sales, marketing and campaign management teams
• Learning how successful client accounts are developed and maintained

Job description

Some people are naturally good at building relationships.

They remember names. They listen. They communicate clearly. They know how to make people feel comfortable while still getting things done. Imperio Global is looking for those people.

We’re currently expanding our Houston team and looking for a Client Relations Coordinator to support the relationships between our campaigns, customers, clients and internal teams.

What Does the Position Involve?

This is an active, people-focused position combining customer interaction, client representation, campaign support and relationship management.

Day to day, you’ll be involved in:

• Representing our clients professionally during customer interactions
• Building and maintaining positive customer relationships
• Supporting customer acquisition and marketing campaigns
• Helping ensure a consistently strong customer experience
• Working alongside sales, marketing and campaign management teams
• Learning how successful client accounts are developed and maintained

You enjoy talking to people.

You’re naturally professional but don't want an overly corporate environment.

You like being part of a team.

You’re comfortable taking feedback and learning new skills.

And you want a position where increased ability can eventually mean increased responsibility.

Experience in customer service, hospitality, retail, sales, events, account support or other customer-facing positions can be useful, although full training is provided.

A Team You Actually Work With

This role is 100% on-site in Rochester NY.

Our team works together because collaboration is a major part of how we train and develop people. Expect a lively, social office environment with face-to-face coaching, shared goals and people actually communicating with one another rather than spending the entire day on video calls.

(There is no remote or hybrid option for this role.)

Starting Soon

We’re actively interviewing now and giving priority to candidates who are available to start within the next two weeks.

If you're looking for a people-focused role with room to develop into client management, campaign management, business development or leadership, we'd like to hear from you.

Imperio Global is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. This is a full-time, on-site position and is not a remote or hybrid opportunity.